Mufflers repair service near Bammel, TX

I found the shop to be very clean and the waiting area impressive. The work they did for me was done on time and for exactly what they told me. I will be back!

I have no idea what their workmanship is like, I never made it inside the place. I called, while at work, twice with no answer (11am), that's fine, maybe their in the shop. Left a message with no return call. After 2 hours of waiting, I call again, this time some answers rudely, "hello!". I reply, "is this katy muffler shop?". He replies "ugh yeah!. I say "maybe you should say that when people call you." and hang up. 1 minute later, calls me back asking me if I have a problem...to wich I reply "yeah you should have customer service lessons." Wrong guy...guy I will be writing bad reviews wherever i can and telling everyone within ear-shot to avoid this place like the plague. You cannot expect to get new customers from phone calls, if this is the way you treat people.

This is not the first time I had a problem with Mark the owner at Deerpark muffler. The first time I had him put new exhaust on my 1974 GTO I tried to go over some things with him and he told me that he was good and it had to be done the way he does it so I let him. When I picked the car up I told him that was not going to work the tail pipes where to close to the tires and I was going to put larger tire on it. He told me he didn't have a cristle ball and that he would redoo it but was going to charge me again. The next time I brought my 1968 camaro convertible I called him and made a appointment for the next morning at 8:00AM when he opened. It looked like it was going to rain but I had an obligation so I huried there at 8:00AM I get there and there was no cars on the racks. I ask him where he wanted it and he told me he didn't have room for it I should have brung it on a tuesday or wednsday that there was three are four cars ahead of me and the car had to stay all day and that I couldn't stay with it. So I left for the last time. This is not any way to run a bussiness and he is rude