Toyota service near Bee Cave, TX

I must agree with the gentleman before me, I was also approached about windshield cracks repair while I was waiting for inspection when I refused twice my inspection suddenly took 30 minutes and was failed over an oil drip called a massive leak..(BS) I was then told I could either get it fixed there or come back and move to the front of the line for re-inspection..when I came back they said 1hour.. And the manager turns out to also be one of the reps for the glass repair.. Of course it's all a sham.. They seem to have found money from insurance and window repair.

I have been a customer at Don’s Auto for 15-20 years. On Dec. 15, my car had a breakdown which required a multi-day, multi-thousand dollar repair. Don could not complete this huge repair before his shop closed for winter break between Christmas and New Year’s. I considered going to another shop, but a friend had agreed to loan me a car, so I Ieft my car at Don’s while he was closed. I anticipated that it would be first-in-line for service when he opened on Jan. 2. Don’s shop was swamped when he reopened on the 2nd and he chose to service other customers ahead of me. On Jan. 8 I had to return the loaned car and get a rental. I sent an email, Don replied and explained his policy: “In the time that removing, dismantling, assembling and reinstalling this engine requires, we could keep 15-20 other cars on the road.” I replied and literally begged Don to work on my car. Don defended his policy but agreed to start work on my car the next day. I should have left it at that, but in my reply I unfortunately used the words “It’s not right” in reference to his prioritizing other customers ahead of me. Don wrote back that he was reassembling my car and I could pick it up to take it to another shop. I drove the 25 miles into town to speak to Don personally, so he could hear my voice when I said that I wasn’t accusing him of being unethical. (Don is very ethical, but I believe he is wrong about the issue of prioritizing and that he has problems with communication.) I even apologized to Don, not because I thought I was wrong, but because I felt sorry for him seeing the state that he was in. He was locked in his own world and determined to show me that he would not deal with a customer who said that he did things that weren’t right. On Jan. 10, after waiting since before Christmas for Don to work on my car, I had my car towed to another shop. Don did not charge me anything.

512-288-5050

Professional Used Car Inspections by ASE Certified Master Technicains and Body & Frame Specialists - Mobile Service

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We're your one stop auto maintenance and auto repair shop. When you need car care, take your car to the total car care experts, Midas.

We're your one stop auto maintenance and auto repair shop. When you need car care, take your car to the total car care experts, Midas.