Hummer service near Farmers Branch, TX

I was a customer for a very long time until You started using predatory practices. I’m out . I noticed other people doing the same thing . It’s a shame .You had such a good rep and well now you just don’t.

As always very professional!!!

All of my issues are ongoing. None of them are ever fixed. I have to continue to bring vehicle back for same issue or for “new” issue that supposedly occurred out of the blue but in truth are by products of tech mistakes.

Brent from Wrench did a great job servicing my truck. He was on time, got the job done quick and exceeded my expectations when he found and corrected a few other issues while completing his inspection. After using Wrench for the first time I can't see any reason to take my vehicle in to a shop for service or repairs ever again. Mike H.

I had a slight fender bender that did not break the grill; however, it broke the radiator and the check engine light came on. The car overheated on the way to court. This location was less than 1/4 mile away, so I stopped and took a chance. Worse mistake of my week. That is compared to being attacked and having to get stitches, having a fender bender, having to get a hotel and extend my stay and surviving a low-grade tornado that damaged the rental car. This still was the WORST experience. I was treated rudely, up charged for labor after they had my car for 5 days with no callbacks or updates even though I called them daily and was promised repeatedly to advise on what was done or needed. When I got the car back the check engine light was still on. When I inquired about it I was insulted by the owner who told me that the light was off when they finished with it but I picked it up 30 minutes after they closed from their receptionist LaTonya who I texted back to advise that the check engine light was still on and called the two numbers I had for Lawrence with no answer or response back from LaTonya or Lawrence A. Giles. The next day March 14, 2019 when I came back into the shop and began asking questions about the work that was done and upset that my car was running rough and the check engine light was still on I was advised by Lawrence that he understood why I was attacked as I didn't know when to be quiet and that he was doing me a favor. That confused me as he charged me $40.00 diagnostic, then $350.00 parts and labor then an additional $125.00 for additional labor. When I asked for a credit for the diagnostic fees because he did the work four times he finally gave me a $20.00 credit. When I admitted that it was my fault for choosing an unprofessional business that I had not researched due to my car overheating and his proximity to the court where I had an appointment. When I went out to speak with his technician Curtis to inquire what exactly he had done to my car and why the check engine light was on the owner Lawrence told me not to be out there harassing his worker. I was amazed that he felt he could charge me nearly $500.00 on a repair but did not expect me to ask any questions. When they put my car back on the diagnostic machine it indicated CO2 Sensor problems. Curtis cleared it and suggested that I drive the car to see if it came on again. In less than 6 miles the light was back on. I had to go to the dealership to get this car repaired properly. My car overheated and stopped on the dealership technician in less than 2 weeks after the repairs from Action Transmission. The dealership asked if the coolant was added and topped off due to them having to add coolant after the car overheated and stopped on them and if there was a warranty on the work I told them I would try to find out. When I texted to inquire about the warranty on the work done on my car that was never mentioned verbally or in writing I got no response. When I inquired if they filled the coolant like they charged me for I got no response. I will push this forward legally if necessary. My final word is BEWARE of this predator who has little respect for single females who have the audacity to ask questions about what they are paying for. This has been MY experience with this "business" and Lawrence A.Giles.

I go to this place to just get some gas and try to find a place that does oil change. As I stopped at the pump I noticed this guy started to walk toward my car. He then tells me that this is a full service and I was like what? Then he says at this pump we fill your gas for you. I told him thanks, but I will try next time. Then I noticed that it was a shop so I asked him how much for a oil change. He said 24.98 and I asked him how long will it take. He told me It would take about 15 to 20 minutes. Well It only took 10 minutes and he was done. I would recommend this place to anyone who needs a oil change to check this place out. Plus if you don't feel like getting out your car to pump your gas do the full service. It's only little bit more. Thank you Bill for taking good care of my car. Good friendly, and courteous people.

Nick Adler as the general manager is excellent. He personally greeted me, listened to my concerns and then performed the checks. He recommended service and offered excellent prices. While my car was being worked on they even gave me a ride home (2 miles away). I had just visited another oil change place and they treated me rudely and with no respect. They did not use my coupon, check on an oil leak, or even offer suggestions besides visit a shop. Kwik Kar will be my new place for service for both my cars. I would highly recommend everyone to go there. They provide excellent customer services and care about the customer experience.

I m realy impressed about this business The stuff are friendly !!! They are honest! They done amazing job to my car! I will come back to them again and again!!! H.Norden , Plano tx