So I had my vehicle in for a repair of a steering column where someone... read more So I had my vehicle in for a repair of a steering column where someone tried stealing the vehicle. Before someone tried to steal it, it ran perfect. No ticks, quite as a sewing machine, no leaks, no hard shifting,etc..There has been extensive work done to the vehicle and paperwork/ warranty with it all. This vehicle was in tip top shape despite the age. I brought my vehicle in to have the steering column replaced and that alone and now the transmission seems like it’s about to fall out of it less than 10 miles away from the shop??? I have text message correspondence of our entire conversation texting from their fancy system and audio. I Picked up and paid for my vehicle after they said it was ready, I wish I would’ve driven it first. The steering wheel they put it in is cracked and you can hear something broken in it.. He also said that it’s not their fault because it’s a used part and tried to blame it on the vendor. FYI maybe this part of the situation could at least been avoided if you refer to the first part of our text message correspondence... My key barely works and does not immediately turn on the vehicle you have to continue to wiggle it time and time again and my tow function worked fine as well as the entire truck before the steering wheel was messed up. The tow function doesn’t work at all now nor illuminate that it does, In another conversation I made him aware of this and he totally disregarded the question and says sometimes these types things happen from time to time.. I’ve never heard of a steering column making a transmission go out? Brandon and his manager Hector tufoya quoted me $4000 for a new transmission. Then he had the audacity to have his store associates whom never used my business before, post reviews about how bad of customer service I provide? Sounds like slander to me? I am posting the truth about my experience at Georgetown interstate transmission and anyone that wants to hear it please let me know because I again have Audio from the time that I walked in the store to discuss my vehicle. He got upset and wanted to talk to me outside but I wanted his customers to be able to hear me.. He immediately picked up the phone and called the police. They arrived and was very professional, I then addressed my concerns with them. They relayed my concerns to Mr Tufoya, he declined to fix my vehicle properly or address that it now needs a $4000.00 transmission. I removed my property from theirs and proceeded to address my concerns to the public in that fancy video you may have seen of me holding a sign that speaks of the actual experience of service I received.. I won’t say don’t do business here just be aware!!! Lastly, One of the persons in the shop later came out and proceeded to talk to me and say that she also hadn’t had the best experience with her visit and that he didn’t have to call the cops... Smh my IPhone was still recording so you can hear and very clear!!!
I bought a car from the BMW Specialist who worked there Josh Krustchin... read more I bought a car from the BMW Specialist who worked there Josh Krustchinsky, the car had some major issue and it was denied by all. White smoke was present off and on and clanking noise on a right turn and died and won't start of the day I picked the car up. This was over several months and discussion to have the car evaluated for safety and future expensive on a current purchase of this used care to determine if the car should be return for refund. I was told the car did have the issues of white smoke months later and the noise both were address at no cost to me and was fine. If these issue were present and sell of vehicle than these expenses and issues would have not lead me to purchase the car. We went to court over the issue and it was stated the car was in good working condition and not any problems. I lost my case and had to buy another battery and alternator for this fine running car. After an evaluation at BMW Austin Idetail for sell report stated the internal oil leak would require taking the engine apart to fix and the clanking was a sway bar hydraulic leak in the front and rear. So the adjusting of coils that donot exist on this car and the engine being a major repair. It is impossible to state the car is in good driving condition. Than you also told the customer to feel safe in the car and repairs or complete no problems and all fabricated to move. I am sorry but after this nightmare and the lack of integrity to tell the truth to me and in court. I wouldn't have my car service there or conduct any other business. I have a car I can't drive and out of several thousands of dollars in this deal. The star is for the Brandon who wasn't afraid to tell the truth about the car and not cover up the white smoke and engine problem denied by all. two thumbs way up for his courtesy and professional attitude. Great job young man.
It’s never fun to take your vehicles in for repairs, but I have to say... read more It’s never fun to take your vehicles in for repairs, but I have to say that Reva (spelling?) made it as pleasurable as possible. My truck was ready sooner than promised. I couldn’t be happier with the service. Ben Wooten
