I have the worst ever experience on my life sending my car to fix the ... read more I have the worst ever experience on my life sending my car to fix the transmission to emerald transmission on empire central they supposedly did a full rebuild on my transmission but since the first day I pick up my car after they fix it coincidence I saw a guy getting inside my vehicle which I never seen it before I thought it was a random guy trying to see my car and I approached him and ask him if he was the owner of the vehicle , pretty cool car and he didn't answer he just said he was going to do a burnout so I asked him if I can go and i just open the door and got inside passenger side and when he was getting out of the parking lot i told hem straight away that I was the owner of the vehicle and I asked him who he was and he said my name is Martin I'm the owner of the business Emerald transmission so when I call Jorge the manager to verify that information he confirmed Martine was the owner and told me the car is not supposed to be driving because it wasn't ready then after I hang up the phone I notice and other thing, my dashboard was damage missing like 3 little pices and the floor mats damaged like made by small animal chewing like they left my car open overnight I guess after we find out about that one the owner just walk away and disappear without saying any word so I talked to Jorge and he don't want to take responsibility he said he has no control of the rats . The second issue was that the vehicle it it was supposed to be fixed already and a big vibration and RPM discrepancy while driving so I took it back and the manager Jorge told me to keep driving it like that t'll get better after two months I took the car back because it went to a limp mode it was there for like a week and everytime I go to see if my car is ready the manager wasn't there even after I've been told to meet there so I tried to talk to the two employees that fix my transmission about the situation on my vehicle because they repaired it (the mechanic) and they don't want to tell me what they did to my transmission exactly, so I took the car and the same problem vibration and the RPMs variation while you driving so I took the car back to the shop like three times and they didn't done anyting it was just sitting there and every time I call I've been lie by the manager Jorge even the last time I picked it up my best guess is that they park it under some other car that it was on a lift and that car was leaking oil so my car was covered on dust and oil and they don't even hesitate to clean it up a little bit all this kind of situation say a lot about this business. Totally won't recommend anybody to fix their transmission there me personally I have a really bad experience my car still have transmission problems and im going to have to fix it again even jorge the manager know that the transmission repair they done to my vehicle still under warranty till this day, he dont want to take liability on nothing last time I talked to him he told me he don't want to take responsibility and he hang up on me. He even told me they going to move the shop to other place ! My situation I have no solution at all if you go there to fix your transmission is on your own risk !
DO NOT GO HERE ANYMORE!!!!...STEPHANIE IS A MONSTER!!!!!!!!!!! new ... read more DO NOT GO HERE ANYMORE!!!!...STEPHANIE IS A MONSTER!!!!!!!!!!! new management and new attitude....a bad one!!! Stephanie at the front desk has the worst customer service skills. She forgets she isn't working the streets anymore I guess. Her attitude is rude and unprofessional. Apparently her exhusband allowed her to work their as she yelled so she acts the way she wants because her ex-husband is the new owner. She has no idea how to run the front desk nor pricing. This is the worse place I have ever visited and I am sure this place will end up closing due to Stephanie's customer service skills. She cus , screams yells at everyone. Beware of this place!!!!
I have had two transmissions done at this shop. They are great. The fi... read more I have had two transmissions done at this shop. They are great. The first vehicle had a issue that was fixed with no problems when I made them aware of it. It was sold and is still running. I had another truck transmission replaced and I am still driving it today. I have over 50,000 on it and have had no problems. The owner is a great guy. Very friendly and is a straight shooter.
