Honda service near Katy, TX

Came in for transmission service January 2017 and was told it would cost $600 to look at the transmission. I paid cash, got a hand written receipt, and I told Daniel (manager) to call me with an estimate. He calls me for with the initial estimate of $5000 less the $600 so $4400. I told him to wait for repair so I can talk to my wife, and that I’ll call him the next day. I called him the next day, and he said he’s completed repair of the car. I told him I did not agree to start, so he starts lowering the price to $3200. When I go pickup the car the next day, he tells me one of his porters got into an accident with my car (they said it was the other driver’s fault, which other driver said he was the porter’s fault). Long story short, I ask for owner’s contact info and he says it's private. I contacted him 17 times to get my car fixed (January to end of March). Car was left at the shop for over 1.5 months (tires went low). After which I took the car home and also inspected the transmission and found out the transmission dust cover was missing. I came back immediately and Daniel said he would not install the dust cover & claims it was missing before the repair which he also admitted that he would contact me if anything was out of the ordinary during the repair. After 3 months, Universal finally fixed my car due to the collision but with a very bad paint job/bondo work and missing/broken parts which I had to go back/forth to get fixed. Buyer beware of always negotiable transmission prices and no dust cover being re-installed. If they get into a collision with a customer vehicle, they never gave me their owner’s contact information and their shop insurance to make a claim after repeated requests, so I doubt they are insured. It’s also interesting that my $600 initial cash deposit is not included on my final receipt (only the $3200).

If I could give this place more than 5 stars, I would. THEY ARE SIMPLY THE BEST AND MOST KNOWLEDGEABLE WHEEL REPAIR PLACE IN HOUSTON!!!! When I first came to this establishment, I was not knowledgeable on wheel/rim repair. Be that as it may, I desperately needed two rims fixed on my Lexus truck after I unexpectedly hit a curb. From the minute I walked in, the staff was courteous and answered all my questions, and trust me, I had a million. Needless to say, they were patient with me and walked me through the entire process that would take place in fixing my rims. EVERY questioned I asked Tracy, the “front desk receptionist” I believe she was; she followed up and asked George, and his abundance of knowledge calmed ALL my concerns. I expressed to Tracy I worked in the medical center so I could get my vehicle after my workday ended, and she said it was not a problem. At the close of my work shift, Tracy called to say my truck was ready. Unfortunately, I expressed to her I didn’t have a way back to the facility. (This is where the MAGNIFICENT customer service takes place.) Tracy told me it wasn’t a problem and arranged transportation for me to get back to the shop. The fact she went above and beyond for me distinguished this place really cares for its customers. In conjunction with their remarkable customer service, the craftsmanship of their repair personnel is superior! The repair they did to my rim erased the fact I ever it a curb. It was like the rims were brand new once again. I can say without a shadow of a dought the exemplary service I received at this shop made me a customer for life! I will undeniably recommend them to my family, friends, and coworkers. Thanks again, Houston Wheel Repair; you all rock!

Stay away from Antoine location in Houston, Texas!!!!! They had my daughters car for 13 weeks! They made her prepay to take the car. It was a run around for 13 weeks. Lie after lie after lie. Today we sat in the shop for 4 hrs. We were not leaving until we got the car. We were not the only hot customers demanding their car either. One was an HPD officer. They are also operating under 2 names. They owners phone was not working. I have never experienced liars like this group. It is a family run business. Father, son and his wife. Con artist. They use a cell phone, no business line in the place. The son was dropping F bombs at me! They do not have any capital to buy parts or basics. We had to go out to buy their parts. They collected her money in advance too. I rate them an F-! Next morning car not running! She has given them $2500.00!!

Run!!!!

Used these guys MANY times always great service and prices they are always my FIRST AND LAST call i make when looking for parts!

My vehicle had misfire code, I took it in they repaired it and it was fine for a while but then I had the same issue just over a week ago I took it back they said it was a faulty coil. They warranted the work but, the check engine light is on again and it’s the same issue!!! This place was recommended to me so that’s why I went but I live about 45 min away and I’m afraid my vehicle will not make it.

The technician broke off my gas cap and preceded to tell me "it was damaged before I arrived." My gas cap was fully connected to my car before I arrived. He broke it and was rude and unprofessional. Horrible, horrible service! Is it unreasonable to expect your car to leave inspection in the same condition that it entered inspection? Do not get your car inspected here because when they damage your car they will not take responsibility!

This was a very unacceptable experience today, Sunday Dec. 15, 2013. My boyfriend dropped off his car here to get a brakejob, and someone took him home since it would be an all day job. The person told him he would pick him up when complete. I came by to simply get an oil change they said would take an hour. I searched for others on 1960, but there were none so I returned and was told 45 minutes this time. So I entered the waiting room and a fellow was talking on the phone at noon saying he'd been there since 9 for an oil change. I looked in the repair area and saw 2 teenage boys in their shorts and one slightly older guy in long pants being the only workers. I went to the desk and told them that after 45 mins. I would get my key and leave whether or not they had started. They completed mine but failed to turn off the maintenance reqd light. Later around 5:30, as I was going to my last tango practice of the year, my boyfriend called to come all the way to Cypress to pick him up since they never answered the phone to do so. About half way he called and said someone was on the way. Then called again saying he had to find a ride with a neighbor because no one showed after he waited for 30 mins outside his house in the cold weather. VERY unprofessional, not answering their workphone or following thru on the pickup. This ruined both our evenings!! Susan Young

I come every day to this location New manger since a month worst management Ever seen need to replace him . Vary bad customer ex , I will never go there again .

I just got back from buy two "very expensive" (per the employee helping me) batteries for my truck. Not only was the service slow - like ridiculously slow, but this employee continued to make comments about how expensive my vehicle was to operate and at one point was telling another customer how much my new tires would cost. Then for whatever reason they decide to give me a complentary wheel alignment test and as they guy is pulling my truck out he hits a piece of equipment with my side mirror. Thankfully there was no damage and I never did get my complementary test. Get your Die Hards at another location.

I purchased a LS P75 head from this place on a Friday and was later told on the following Monday, by the owner, that I was suppose to remove the head myself. I requested for a refund that Monday and was told Tuesday to pick up the head because they finally removed it that day. The owner said, " Sorry but head is there ready for you and if he didn't have the head then he would refund it." Not only did I purchase this head but I also paid for a motor swap which ended up having an oil issue that they did not fix. I also requested for my car's original motor and transmission back, in which the owner said it was recycled. This was without my permission nor did he notify me about it. Later found out he kept it, as he does with other customers car's motor and transmission; then sells them to new customers. Don't take any advice from this place nor do business with it because there only looking to skim by with your money. The owner does not respect customers and he does not respect his workers. This alone tells you enough about himself and his business. I don't want the people from my city getting messed over by this corrupt Non-Texan.

Having been a loyal Discount Tire customer for a very, very long time (over 30 years), I couldn’t help but be somewhat heartbroken when I walked into the Discount Tire store at 9415 FM 1960 Rd, West (Houston, TX 77070) to see the lobby practically empty (during rush hour traffic) – with only one customer in the entire place. I suppose long past is the time when they used to have their lobby full, customers bustling around all over the place, because Discount Tire WAS the place we could count on for great customer service. Well, it seems those days are gone – hence the empty lobby. I came into the store to buy two new tires and I wanted them installed on the front, not the rear like they recommend. Why? – Because front tires wear faster and because (to me) new tires in front give better braking and steering control. Moreover, when travelling at highway speeds, what would you prefer – a tire blowout in the front or a blowout in the rear? My money says a rear tire blowout offers a higher chance of survivability than one in the front. Thus, I would prefer to avoid a front tire blowout at all costs. But most importantly though, I wanted the new tires mounted on the front because that was what I wanted. I have read the research and I understand the physics behind placing the tires with the most tread in the rear (rear tire hydroplaning is harder to correct for) and it makes perfect sense. However, I still wanted the new tires mounted on the front (the tread on the other two tires was still good). When placing my request, the salesman would not budge; “the new tires MUST be mounted on the rear” he says. So I walked out and purchased my tires from a tire store down the street (and saved money in the process). Whatever happened to “the customer is always right?” FYI: I was told by a tire salesman recently, that mounting new tires on the rear is a tricky way for tire retailers to push you into replacing all four tires, since “you wouldn’t want to be driving around with a couple worn tires.” Just a quick side note: all of the tire manufacturers and tire retail stores recommend continued tire rotation from the front to the rear and vice versa. Question: doesn’t rotating the tires as is recommended placing the more worn tires in the back, contrary to the spirit of their “mounting the tires with the most tread in the rear” policy?

I was never told that the tires were not balanced. Tires were mounted on the rims but never balanced. Not balancing the tires caused damage to the tires after I drove the RV on the highway . This caused an extremely harsh ride. Violet and heavy shaking. When I returned the RV to JV Houston Tires & Wheels I was informed they could not balance the wheels because they did not have the proper hubs for the tire balancing machine. I have attempted to have the tires balanced, at my expense to no avail. This has gone on for a year with no attempt to rectify the problem. Very hard person to deal with.

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

I have been to several auto repair shops in Houston and this one is absolutely the worst of them, by far. So I wanted to do a simple state inspection on my car, which runs very well without any noise or problems. Their behavior was so rude, unprofessional, and dishonest and they wasted my time by making me visit four times without finishing a simple inspection although they charged me for that. First time I went there, "their machine was down" so I came back the day after. After several hours of waiting, the rude staff told me that my car needs a CV axle replacement that costs $400 and without that replacement, they won't pass the inspection. (Note: CV axle is not even part of the state inspection!) But regardless of that they charged me for the inspection service and they gave me a 10-day grace period to fix this axle and come back to finish the inspection for free. So I replaced the axle in another shop for $250!! and came back the next week to finish the inspection for free as he promised me. But guess what? "The machine was down" again so they asked me to come back the day after. Finally, I took my car for the forth time and he told me "their machine is still down" and I need to take my car to another shop in order to catch the registration deadline. But I have already paid them for the inspection. When I complained, they just denied the whole story and whatever he already promised me to do. VERY RUDE! I do not recommend this shabby shop to anyone. I wish I could rate them zero stars.

Not being fair.Car went in the last part of 2013 back in 1/2014.Will do a follow up.But the service is not good,after they take your MONEY

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