My sincere gratitude to the whole crew Jason, Little Jason, Taylor, Ch... read more My sincere gratitude to the whole crew Jason, Little Jason, Taylor, Chad, Justin and the secretary. This is one honest humble hard working bunch of guys that I've seen in a long time. Relieved and not running away.
Do not for any reason use these guys. I had them work on my boat and t... read more Do not for any reason use these guys. I had them work on my boat and they could not even tie it up to the dock without tearing it up. They tried to replace the bellows boot and gimbal bearing but my boat was still leaking. I took it to a REAL repair shop where they had to re-do all of the work that these guys did. The bellows boot was not installed correctly, and the gimbal bearing was upside down. RUN AWAY do not use these guys for any reason. They are amateurs and have no idea what they are doing. The whole experience was like dealing with angry little kids. RUN AWAY!!!
I've been to several other repair shops around town, most everyone has... read more I've been to several other repair shops around town, most everyone has had staff with the worst attitude. A mutual friend recommended Water Toys Marine Services. I called and spoke with an extremely kind female on the phone. She then gave me the address so I could come visit with the service technicians, and check out the place prior to bringing any of the four different watercraft that I owned at that time. At my arrival all three service guys politely greeted me introducing themselves. During our conversation all three guys were steadily working on other customers watercraft, however, they never made me feel like they were to busy to answer any of my questions. I live in Huntsville, the guys said no problem we can come pick up your ski's and when the service is completed we will deliver them back. Impressive. Not only did these guys do a superior job on all four of my jet ski's, they also extended much help to sell two of the ski's. Currently I just bought three ATV's, Water Toys Marine Services came to pick all three up to do regular service and a few minor repairs. I got home this afternoon and they were just delivered back, great service, great small business, great people. I cannot stress how down to earth these people are. They truly care about their customers, they will take great measures to be sure your pleased. Understanding they cannot make everyone happy, as a business owner myself there are some in the world that no one can make happy. I was more than pleased. They even called a week later to follow up to make sure everything was running properly to my standards, then assured me they would promptly come out if anything happened to go wrong. I have the upmost respect for all of them. They work incredibly hard while running this business from their home. If your one of those that is going to wine and cry about every little thing, or call everyday this isn't the place for you stick to the dealerships. Anytime I'm around the area I just stop by to shoot the shit with all of them, they continue to work, we laugh and bs not to mention I always feel welcome. With that said, Water Toys Marine Services has my business, my family's business, my employees, and anyone else that I can send there way.