Suv repair service near Katy, TX

great job. very professional. quick installation

After exhausting our local options we put the discovery 1 on a trailer and took it here. Most reviews were good so we thought we were lucky to find one only 5 hours away. We were mistaken. Maybe for maintenance work they would be ok, but to actually diagnose and fix the problem, I would never recommend them. The first time they had it for 2 weeks and $1100 later we had a tuneup, an ignition coil, new ground wire and spark plugs.... and a vehicle that still couldn't make it out of the parking lot. So keys in overnight slot again and it stayed for another 2 weeks. Both times my husband was told it was running well and they had been driving it around. Amazingly after one month and all the "driving" they did, we had 2 miles put on the truck and it still wouldn't get out of the parking lot. All of the things we had already replaced they replaced again... (ignition coil, oxygen sensor...) and wanted to keep it longer since they thought it was the mass air flow (had 2 sitting in the truck since we already went that route) and kept telling my husband the catalytic converters were blocked (3 months old... and would blow leaves across a parking lot). 2 days after trailering it home (another 5 hour trip there and 5 hours back) my husband talked online to a landrover owner who had similar issues. After checking the crankshaft sensor (as suggested) he discovered the 2 wires to/from the sensor were melted together. After fixing that problem it still "missed". So he went to look at the crank position ring and discovered a tine bent over. Because of this the sensor couldn't see it and was missing. After gently bumping the tine back up into place the sensor saw it and the missing stopped. It is running smoothly and perfectly. Now he just has to figure out why, after they rewired it, the front windows wont roll up or down, and the front sunroof won't either. I am not saying these people didnt want to fix it, I am saying that they should admit when they don't know and quit being parts replacers instead of mechanics. Also their master mechanic never seemed to be around, which makes me wonder if he was would it actually have gotten fixed. If you need a tune up, then this really doesn't apply to you but if you need a problem diagnosed you might want to think before sending it here. $2000 later and still not running any different when you pick it up, you have to ask if it is really worth it.

My vehicle had misfire code, I took it in they repaired it and it was fine for a while but then I had the same issue just over a week ago I took it back they said it was a faulty coil. They warranted the work but, the check engine light is on again and it’s the same issue!!! This place was recommended to me so that’s why I went but I live about 45 min away and I’m afraid my vehicle will not make it.

The BBB gives them an F rating -- wonder why? Could it be that after FOUR trips, with no loaners available, my car STILL had the Service Engine Soon light go on before I got home??? They don't know what they are doing, they are rude, and they don't care. The General Manager won't return phone calls. Avoid the dealership, but ESPECIALLY the service department!

I saw a car on their website and did an inquiry, I received a call back and was told to come in the test drive the car. I went and spoke with the salesperson (Michelle Palin) she seemed nice at that time. Well we spoke about my credit and decided that I would apply for financing so I did an online application the next day and I scanned and emailed all my personal check stubs and utility bills to her, she let me know that she received my documents. Well the next day I got an email from Michelle letting me know that so far this is what I was approved for and told her thanks for the update. So now 1 week has passed by, no response from anyone at this dealership, I sent an email asking what the status was on my loan approval, no response so I called to speak with Michelle I was told that she was not in, I called for about a week straight and no Michelle no call from the finance department. I finally sent an email on last Friday and Michelle claims that she was getting on a plane to come back in town she had been on vacation, she said that she had given my information to a co worker and asked if he had called me, I told her no one called me.. this has been the worst customer service I have ever experienced. It is now Monday and I have yet to receive an call from this dealership. OH AND BY THE WAY THAT 1ST WEEK THE CAR WAS REMOVED FROM THEIR WEBSITE.. Funny part is I already had an check to purchase the car just wanted to see if I could get a different interest rate through one of their banks....THEIR SERVICE IS HORRIBLE I WILL GO UP THEIR CHAIN OF COMMAND TO LET THEM KNOW HOW THEIR EMPLOYEES ARE TREATING POTENTIAL CUSTOMERS

You all literally scammed me out of monies. I brought my car there to get a diagnosis on my AC because it was no longer working. The tech ran a scan, then recharged the freon ($270) only to tell me that the compressor was no good. Mike presented me with a quote of $2500 to replace it, parts and labor. From there, I took my car to another shop whom ran a scan and diagnosed the problem to be the pressor sensor. They charged me $340 for the scan, to replace the sensor, and recharge my freon and the AC has been working ever since. They also told me that you all should have know that it was the sensor before recharging the refrigerant. I will never return to your shop because I do not trust you. The same thing happened when Mike was on vacation and I brought my car in to have a water hose replace. You all did a bypass on my auxiliary water pump. I was told that the part had been discontinued and that the bypass was the work around per the dealership. Well, I called the dealership and was told that was not true as well and that bypassing the pump cause problems. When confronted with this information, after coming back from vacation, Mike insisted that only the hose had been changed which is not true. You all are not to be trusted and I will never refer you business.

11-18 -19 My car over heated. Stan, who is a lair and a cheat, told me it was a thermostat. So I greed to have them fix it. Then Stan called claiming the water pump was bad and it is easier to replace the timing belt at this time so I agreed. While they changed the timing belt they mistimed the engine and destroyed it. They bought a replacement engine a “ salvaged” long block. No telling how many mile is on it! I asked that they put the parts I paid for on the salvaged engine. Almost ONE month later, 12-16-19 after repeated calls made by me I was able to pick up my car. I presented the rental car bill and Stan, who is a lair and a cheat said the owner will send me a check, but my car broke after 10 minutes of driving. They tried to claimed it was the exhaust not the engine but eventually cleared the problem. I asked Stan who is a lair and a cheat, if the new parts are on my car and he said no, but I’m going to warranty it for 3yrs 36k miles prorated. Next morning the engine light came on so I took it to the dealer it was there for 3 days while repairing the wiring and sensors that weren’t wired correctly and install missing bolts on the engine! To date my car has still overheated 2X I have exhaust fumes in the cab and most importantly I have not been reimbursed for the rental car and don’t have the parts I paid for.

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Payne's has been serving the Houston area since 1973. We are a full service automotive maintenance and repair facility. We service passenger vehicles, light duty and medium duty vehicles whether gas or diesel. We welcome retail customers as well as commercial and fleet accounts.