I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I... read more I HAD MY TRUCK AT OPEN ROAD FOR LIFTER NOISE. IT WASN'T REAL BAD BUT I WAS CONCERNED. WHEN I GOT MY TRUCK BACK FROM OPEN ROAD THE NOISE WAS MUCH WORSE AND NOW I DONT DRIVE IT AT ALL. WHEN I PICKED UP MY TRUCK FROM OPEN ROAD I NOTICED THAT THE HEATER SWITCH WAS ON AND I TURNED IT TO THE OFF POSITION AND A POPPING NOISE STARTED UNDER THE DASH. IT NEVER HAD THAT PROBLEM BEFOR TAKING THE TRUCK TO OPEN ROAD. NOW I AM WITHOUT ANY TRANSPORTATION EXCEPT MY MOTORCYCLE AND IT IS NOW GOING TO COST ME THOUSANDS TO GET MY ENGINE FIXED BUT I SURE WON'T TAKE IT TO OPENROAD. SOMEONE FROM OPEN ROAD CALLED ME ABOUT MY COMPLAINT BUT NEVER SHOWED UP CHECK ON WHAT IS WRONG WITH MY TRUCK. SOMEHOW I FEEL GLAD THEY DIDNT SHOW UP. I WILL NEVER TAKE ANY OF MY VEHICLES TO OPEN ROAD AND 'NO YOU GUYS DONT NEED TO FOLLOW UP OR CALL ME'
Glad you take care of my car. One suggestion, If you check the filt... read more Glad you take care of my car. One suggestion, If you check the filters before the customer leaves, or just ask the customer at that time, then they can authorize the work, for example, if the air filter is dirty please swap it out. Thanks Marc
David is a wonderful advisor and so easy to work with. I appreciate h... read more David is a wonderful advisor and so easy to work with. I appreciate his customer service-oriented attitude, availability, and willingness to help.
