My mother was involved in a wreck on Wednesday June 3rd. The police on... read more My mother was involved in a wreck on Wednesday June 3rd. The police on the scene said my mother's jeep needed to be towed and assisted my mom by calling a tow company not knowing who. The Tow driver came much later after my mother had already got a ride home. My mother filed a claim with State Farm and told them where she wanted the vehicle to be repaired at (not this place). State Farm has called to give authorization to take the jeep elsewhere and a tow truck has been sent out multiple times only for the owner to refuse to release my mother's jeep to the tow truck driver to take elsewhere. He also left my mother's vehicle unlocked and it was off the side of the highway where anyone could damage it and/or steal items out of it without having to break into it. They left my mother's caution lights on so her battery is now dead as well. So here we are 2 days later and the jeep is not at the destination we want to even be evaluated to see what repairs can be made and we could of had everything stolen. The owner swears State Farm never called yet State Farm has every record from every time they contacted him with date and time and the conversation spoken all recorded. We will be making a police report tomorrow! Next attempt for the tow truck to cone and get her jeep we will wait at his business to make sure the jeep gets towed which is absurd that we have to do this! The guy apparently commits insurance fraud on the regular. State Farm has contacted him again refusing to pay him a penny after the first night for storage fees. Thank goodness our car insurance is amazing and fights tooth and nail for us!
Most mechanic shops are run down, sketchy, and you are there because y... read more Most mechanic shops are run down, sketchy, and you are there because you have to be. Luckily with Vick's it isn't a bad experience. Dane, the owner, is very friendly and will work with you to get you car working. I've been coming here for two years to service my accord; everything from oil changes to "my car won't start" and every time Dane has taken care of me. His prices are fair and I haven't had any issues with the work to date. Given what most experiences are with mechanics, all I can say is I'm thrilled to have found a good, fair, shop around Austin.
Finally, I have found a mechanic that does a good job AND that I feel ... read more Finally, I have found a mechanic that does a good job AND that I feel I can trust! Not only do they have the best price I have found in the Austin area for a synthetic oil change, but they went through the list of what my car manufacturer recommended for my service and then let me know what actually should be done and what is just extra money. They gave me a great price and an in depth explanation as to what they did, what I need to watch for, what oil I should use when doing oil changes and most importantly didn't treat me like a dumb blonde (which admittedly when it comes to cars, I am) I will be back and I recommended everyone in the CP/Leander area - especially those with import/European cars to do the same!
