Cadillac service near West University Place, TX

Went in for an oil change before going on a road trip and the GM Michael was very honest and explained that it could be unsafe to drive so far due to an issue he identified. And it did turn out to be an issue that needed to be addressed. Not to mention if I had ignored the advice would have left my family stranded somewhere on I10. He and his coworkers were very helpful and understanding of our situation, I couldn't have asked to be link up with anyone better than Michael, his boss and his crew! So not only did I get a safe car back, but I gained great friends in the process. Our family will never go anywhere but here. thank you again Michael! Caterina C. Richmond, TX

Quoted the price of $200 plus tax over the phone and was later told the charge was $276 plus tax due to the programming of convertible top. I expressed to the mechanic, who I assume was the owner, the price I was told and I would like it to be honored. I was then told by the mechanic I was quoted $212.50 plus tax over the phone which I expressed was not what the lady told me. In addition to not being charged the right amount I asked the receptionist if it’s possible for the mechanic put the battery housing cover back on the battery once complete since an O’Rileys worker removed it to inspect the battery. She stated it wasn’t a problem which I later discovered it was not done. I’m extremely dissatisfied with the level of service I was provided given it was my first time having maintenance done at the shop.