General maintenance service near Arlington, VA

I have taken my 02 Passat to them a couple of times for repairs and have received good service both over the phone and in person. The repairs I had done were done professionally and I was always happy with the work. Most recently I had to have them remove the factory stereo so I could remove sub woofer wires, as I was trading it in, and Charlie came out and took care of it for me at no cost. I understand that with the right tools it is an easy task but he still came out and did it with a smile on his face. If I find myself with another VW or any of the German cars I will definitely take it back to them as needed.

I received a birthday coupon for a discount oil change, I went on a sat to get it done, they told me that they only do coupon M-F I made a appooinment for the following Tuesday 8:30am I showed up when they saw that I had a coupon on my hand they told me that they didnt have any appoinment under any name for that time, the guy behind the counter didnt even bother to look it up instead he searched on a scratch paper and said nope I dont have your name here, then he told me that they only accept coupons on Wednesday, I think they send coupons at home to try to get you to come in, and hopefully get you to paid full price by telling you they dont take coupons that day you are in.

Good local shop...I like supporting local shops. I don't want to pay for donuts and fancy wait rooms. These guys are honest and hardworking....they are friendly and most important inexpensive. I would highly recommend.

I wanted to wait to see how the repairs I received here worked out. Good news! My car is still running great. My car broke down nearby this place and I limped in to their parking lot and left the key in the drop box. They have a website that shows that they accept overnight and weekend vehicles, which was a reason why I dropped my car off there. I lucked out, because these guys did a great job. They were very clear about what was wrong when they called me, and they gave me good advice about the timing belt being changed. It's been a few long driving trips and my car is still running well and not overheating. They did a great job and if I lived closer to them, I'd take my car there again. John Kennedy

We just discovered them on craigslist when we needed to fix one of the lights on our BMV 321i 2009 model. We called and left a message on the phone number provided and they called us back and we booked an appointment for same day. We met David the General Manager at the nicely decorated office and workshop at Chantilly. He was very professional and knowledgeable on BMWs. In fact we were very impressed with the diagnoses he gave us on other issues on our car. They also gave us a good discount on oil change and the icing was 2 year warranty for the parts we purchased from them which actually came from the dealership. They also gave us a good discount. The professionalism and attention to details was on point. Thanks David for a good job done. Emmanuel and Araba

My wife and I have been taking our cars to Chantilly Automotive for over 5 years now at the recommendation of a co-worker. I have met with Bill, the owner, and Chris and Sonny; each of them has been fair, knowledgeable, and courteous every time we have taken our cars there. I think they deserve much better than the 2 and 1 star ratings they received several years ago. They used to offer a shuttle service to my work a few years ago, but had to cut back when the recession hit. However, my wife and I make it work to take our cars there because they are so reliable.

I just want to tell anyone that is planning to go there to buy a car..my advice to you DON'T DON'T DON'T.. it will be the biggest mistake you do in your life. The sales people are very pushy and they will give you a very rude behavior once you say give me a minute to think. And also asking any question is a big NO, they want to sell the car that's all, I went today for an oil change and I told them about a noise I hear from day one and the customer service MANAGER DOUG started yelling telling me how hard his life with dealing with customers and just walked away after that creating a big scene. I will never go there again and we will never ever recommend this place for anyone.