Mufflers repair service near Ashland, VA

My husband took our Mercedes in because the headlights were going out while driving at night. We took it in for repair. We were told that the diagnostics said the alternator needed to be replaced. After paying a bill for 495.00, the car was still doing the same thing the next day. We took our car back to get the problem corrected. In the mean time, my husband called a local Mercedes repair shop to inquire about the headlights and they told him that most likely a module needed to be replaced. (No mention of the alternator at all). Low and behold, when we called Buddy South back, Scott, the manager told me that they THOUGHT the problem was the alternator but now they THINK it is a switch and we needed to fork over another $520 dollars. When I asked why both problems did not show up when they did the diagnostics, he said they only checked for problems with the alternator. (But the diagnostics should have been to detect the problems no matter what was causing the problem).I asked Scott if they checked to make sure that the problem was fixed after they replaced the alternator and he said he could not duplicate the problem. However, they were able to duplicate the problem the second time around. All they had to do was let the car run with the headlights on for 10 minutes and "voila". I don't think they tried the first time around, because they ASSUMED the alternator was the problem. Basically, if you have a foreign car, don't let BUDDY SOUTH guess at your car problems....It will cost you dearly. I was forced to give them one star but I would never recommend this shop to any one.....unless I really wanted to see them spend unnecessary money. I wouldn't wish that on any one.

SAVCO AUTO REPAIR & TIRE SHOP is a privately owned company dedicated to providing customers in Richmond area where long-term relationships are established based on trust and focused on customer satisfaction. We sell qualitytires and offer automotive repair services. We believe in earning our customers' trust.

So, this review is going to be a long one because it is a long story. I want people to know though. I took my car to get a State Inspection and an oil change. I had never been there before, but I though I would try it. Well, after waiting a normal amount of time I am told that my car needs two things to pass inspection. A transmission mount and a license plate bulb. I was told the transmission mount was broken, but that they did not have one. So, he said that he would call their warehouses to find one. He was unable to find one and said it would have to be ordered, so I told him I would try to find one myself and call him back if I couldn't. Well, I couldn't find it either except by ordering, so I just called him and told him to order it. This all happened on a Saturday. He promised me that they would have the part by Monday, so I said I would be there Wednesday morning to have the repair done. So, I drive up there Wednesday and walk in to get it repaired. I am then told that they have not received the part yet and that I will receive a call when they do. So, as I'm getting ready to leave I run into the man who I talked with Saturday. He then checks and tells me that what happened was they ordered the part, but the warehouse didn't do their job and order it. He says they might have it tomorrow. So, Saturday (a week later) I call them again and am told that they still don't have it. This time they tell me the warehouse dropped the ball and didn't inform them that the part wasn't available in the aftermarket world and that it would have to be ordered from the dealer. He then promises me that it is verified they will have it Tuesday and to bring in my car Wednesday ( a week and a half later from the first visit). So, I go in Wednesday (today) and they go ahead and pull it in and put it on a lift. I am then told that they received the wrong part. My car is a manual transmission, but they had received a mount for an automatic transmission. He tells me though that he ordered a backup with the dealership just in case this happened, but he won't have it until this afternoon. So, I have left my car their with them and await a phone call saying it is ready to go. I will update on what happens. So, as far as I'm concerned this is beyond unacceptable. Today is strike three. I'm extremely patient and had just wrote this off as an odd one time incident, but not now. This place seems incompetent and unable to simply obtain a part. The only reason I'm still having them do it is to get done today. If I get it done somewhere else they'll have to order it as well and there is no telling how that will go. Couldn't go worse than this though. So, if they don't get it fixed today, they can just forget and I'll go through the headache of taking it somewhere else. Either way, I'm never going back to Meineke. NEVER! I ALSO GIVE YOU A WARNING! STAY AWAY FROM THIS PLACE!