Chevrolet service near Chesapeake, VA

On February 5th I took a 2005 Subaru Outback Llbean to B automotive for a pre inspection. I was given an estimate of the repairs needed. At NO TIME did I mention or complain it had a rough idle. At NO TIME or in the report was it mentioned or NOTED that vehicle had a rough idle. Vehicle was brought to B Automotive driving smoothly. No rough idle in DRIVE, NEUTRAL, OR PARK. vehicle continued to drive smooth and quiet upon delivery to AUTO BRAKE for several repairs. On 2/19/2019 1....replace front sway bar links 2....replace oil cooler 3....owner brought 6 qts. Oil, Subaru air filter, Subaru oil filter 4....replace axel assembly Rob called on 2/19/2019 Vehicle stayed overnight because of the Axel assembly repair Rob informed me needed replacing and I asked it be kept inside per owner request. Gave the go ahead for Axel repair. Britney called 2/20/2019 to say vehicle was ready. I asked for total. I ask her to please place vehicle inside overnight. 2/21/2019 came to pick up vehicle at 8am Rob checked me out. He said, "That is a nice car, I drove it, it drives smooth, no noises, no rattling. Can I ask how much you paid for it"? I told him $4,500. He explained to me about the valve cover gasket and how it did not need to be done at this time. My vehicle was pulled out of the bay and was running when I got in. I drove away and got to the corner of Ave.J and Swells Pt. Rd. LESS THAN 1/2 block .....and notice it was vibrating and idling very rough in DRIVE when I stopped. I thought it was cold and continued to drive to the stop light at little creek rd. And noticed it was obviously NOT Idling as it was when I dropped the vehicle off to AUTO BRAKE on 2/19/2019 or from the first day I drove this vehicle. From the first day I went to test drive this vehicle it ran quietly and idled smoothly in drive without having to put in neutral. That's what sold me on it. It was quiet and smooth. I drove to Ocean View to completely allow it to warm up. It made no difference. The only way I Could get it to idle smoothly was to put the vehicle in NEUTRAL. THAT WAS NOT NECESSARY UNTIL I DROVE AWAY FROM AUTO BRAKE after repairs were done on 2/20/2019 I could not return that day because of a previous appointment. The following morning I had to care for my 87 year old mother. As soon as I finished with my mother I came straight to Auto Brake. TIME APPROXIMATELY 12:30 The bay door was open....I called out for Morgan. He was sitting on a stool at the computer. I ask him ( TO BE SURE I WAS TALKING TO THE CORRECT PERSON). Was he the one who worked on my vehicle? AND.... I ASKED NICELY!!!!!!!!!...Morgan said "Yes" I explained to Morgan that as soon as I drove away to the corner of the street ...less than 1/2 block I notice the rough idle. I ASKED Morgan could he please check the oil filter to see if maybe it's loose. Loose hose? But something was wrong. He became angry and said. "yeah, yeah I hear this everyday. It wasn't doing this and now something is wrong." I followed him to my vehicle. I notice Rob was across the parking lot talking with 2 people. Morgan opened the hood and AGGRESSIVELY grabbed the air filter housing and shook it. Morgan said, "See, it's tight there is nothing wrong with it". Morgan walked away and Rob walked up. He said "What's wrong"? I explained to him exactly what i explained to Morgan. Rob got in and said, "Yes, I see what you are talking about." I told Rob I did not appreciate Morgan AGGRESSIVELY YANKING on the oil filter housing. Rob grabbed it and said. "All he did was pull on it like this." And Rob pulled on it. But not like Morgan did. Rob said. "I saw what Morgan did." No, Rob could not have seen what Morgan did because he was across the parking lot talking to 2 people. He came over AFTER Morgan AGGRESSIVELY yanked on oil filter housing. I told Rob....."I did not accuse Morgan of doing anything wrong. I simply told him exactly what was going on and asked him would he please look at it. I reaffirmed IT WAS NOT LIKE THIS WHEN I BROUGHT IT TO YOU! I said,,,"Rob, I just spent $500 DON'T I have the right to ask you to recheck it"? Rob said, "When you are unhappy with your hamburger do you go around the counter and complain to the cook"? "You should have come to me. I told Rob I did Not know I was not allowed to speak to Morgan. I told Rob I did not appreciate the way Morgan treated my vehicle when he yanked on the oil filter. I apologized to Rob that he and Morgan had become so angry and defensive, but I just spent $470.00 plus $25 in cookies made. I felt I had every right to come back and see if maybe something was loose from the work. Rob told me to bring it back on Monday. I returned home and called Rob to AGAIN apologize that I had upset he and Morgan . I told Rob my professional relationship with them was important to me. I called to speak to Morgan and also wanted to tell him I was not accusing him of anything.....I SIMPLY ASKED HIM TO CHECK MY VEHICLE. THE bottom line is this: My 2005 Subaru Outback was brought to AUTO BRAKE running smoothly, quietly, and properly. Idling smoothly in DRIVE..... Not having to shove it up in NEUTRAL!!!!! There were no idle issues when I purchased the vehicle There were no idle issues reported or NOTED when Brian at B Automotive Did a pre sale inspection. COULD something have happened from the time I drove out of the parking lot at Auto Brake to the end of Ave J and Swells pt. rd....... Less than a 30 second drive......NOT LIKELY. It's less than a 1/2 block and a 30 second drive They refused to fix it and refused to refund any money for someone' to fix it. Stay away... Morgan and Rob are not mechanics ...they Can change wiper blades is all. STATE POLICE SHUT THEM DOWN FRAUDULENT INSPECTIONS PUT USED PARTS ON CAR . TOLD OWNER THEY WERE NEW RUN RUN RUN FROME THESE PEOPLE. THE OWNER CRAIG CASPER LAUGHED AT ME WHEN I TRIED TO TALK TO HIM THEY RIP MANY WOMEN OFF. Charged my aunt $45 to put on wipers

Retired Military Owned Full Service Diagnostic, Repair, Maintenance, State Inspection, Alignment, Exhaust, Brakes, Computer Programming, Performance, Racing Scales (we race at Langley Speedway) and much more! Open late until 8pm M-F and 6pm SAT, Rental Cars on site

They did a tremendous job on my teen's 1990 truck that we're restoring! I've worked on cars for over 40 years, and their service, from beginning to delivery, is first rate. Excellent quality as well as value for their good rates. I thought so much of the first job, I brought them our next project car as well. I highly recommend you look into what Richard Kelly and his crew can do.

This shop was awsome. Very fairly priced staff was awsome. My brakes became super soft and going to the floor and I called they were quick to get me in showed me what was wrong gave me a fair price and then took me home so I could get my kid off the school bus. The owner was super helpful and I was amazed at how professional and courteous everyone in the shop was. This is now my shop for all my repairs in the future I will never go anywhere else. Even offer a military discount for active and retired. Super job guys customer for life

I have had several of my vehicles in fro service over the past 8 months at Ocean Air, and I cannot say enough about how awesome these guys are. My 2005 GMC truck had the weirdest random problems that eluded several other shops in town, including a dealer, who gave me a large quote for something they weren't sure or right about. The guys at Ocean Air did a great job at a great price.

While on vacation in Sandbridge, we developed car trouble, the cooling fan clutch on our car needed replaced. I was directed to Pungo Service Center by an employee at the realty company that we were renting a vacation house from. I arrived at the garage on a Thursday afternoon (6/13/2013), I was leaving on Saturday, it was quite a bind to be in when on vacation and not familiar with the area. The owner of the garage, Buddy, told me that he could fix my car by noon the following day. Not only was it repaired when he said it would be, but it was done at a very reasonable price. I would highly recommend Pungo Service Center to anyone that needs a car repair in the Sandbridge area. Its nice to know that there are reliable, honest mechanics that will not take advantage of the out-of-towners. Again, thanks to Buddy and Pungo Service Center for taking good care of us. Its greatly appreciated!

I want to rave about such a wonderful business! I stopped on my way to work this AM for gasoline for my car. I dread pumping gas before work because I have spilled it on my pant leg in the past. Anyhow when I pulled into the station an attendant quickly rushed out and asked to pump my gas. While the gas pumped he cleaned my windows and even asked if I needed additional services. When I offered to tip the man he said no, all women deserve this kind of service! I will always get gas from them! I recommend everyone do the same!

THIS WAS THE FIRST AND LAST TIME I EVER GO TO KINGS GRANT EXXON. My electric cooling fan engaged when I first started my Jeep in the morning. This shouldn't happen. The fan should only engage when the coolant reaches about 200 degrees. The indicator light lit up on my dashboard. I took my Jeep up to the Exxon, I explained to them what happened and I would like a cost to fix it. I also told them it was probably just the sensor. A couple of hours later a mechanic called and said it would cost approx. $800.00 to fix my Jeep. I told him that was a outrageous price, don't fix it, I will pick up my Jeep in a little while. When I got there and asked for my key they said I had to pay $90.00 for a diagnostic charge. They never told me that it would cost $90.00 for a Diagnostic charge. So I paid the $90.00 in order to get my keys back from them. I went to Auto Zone and Auto Zone plugged their computer into my Jeep computer and said my cooling sensor was bad and needed to be replaced. Auto Zone didn't charge me for the diagnostic service. They told me the part will cost $15.00. I bought the part, went home and installed it. It took me 10 minutes to change out the sensor. My Jeep is running great and the indicator light is off.

We work on an appointment for drop-off basis. We do tune-ups, oil & filter changes, routine maintenance, batteries, major engine, transmission or suspension problem diagnosis and repairs.

Our Virginia Beach service centers are locally managed and serve as an operations center for our sales representatives, customer service representatives, and mobile technicians. Our trained staff will be personally handling your glass claim instead of some nameless operator working in a giant call center hundreds of miles away.