This is one of my favorite places in Lake Ridge. Today Adam helped pro... read more This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA
I’ve used European Auto Body for my cars several times and have been m... read more I’ve used European Auto Body for my cars several times and have been more than pleased with the timeliness, the quality of work, and the price. This shop does excellent work and it’s obvious they take pride in what they do. Specifically, I refer to Mr. Linton Browne, who treats each car as if it’s his own, and who is one of the most customer-oriented technicians I’ve ever met. My most recent repair involved adjusting the position of the passenger-side front fender on my 2008 Corvette. The fender had shifted out of alignment—due to a long-ago previous repair from some other auto body shop—and was hanging up on the front edge of the door, preventing the door from opening. I stopped in one morning to make an appointment with Linton to bring in the car for repair. Linton literally dropped what he was doing, got out a few tools and, in less than ten minutes, he had adjusted the fender perfectly, thereby correcting a door-opening problem that had plagued me for quite some time. AND his price was exceptionally reasonable. Where else can you find service like that? I guess I don’t need to say where I’ll continue to bring my cars in the future!
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.