Honda service near Newport News, VA

If I could give this company more than 5 stars I would! This was by far the most positive experience I have ever had when it comes time to car troubles and the stress they bring. Doug was amazing and honest and explained everything thoroughly and made the entire experience stress free. I highly recommend Doctor Honda! 100 stars rating!

Best service and best pricing around. Beat the competition price and provided a++++ service.

I took my older vehicle here for a tune up. The front counter person made me uncomfortable from the start by being so promising of how well they will perform the job, as he stated the price. Normally, mechanics would like to take a look first. I was aware of a humming noise coming from the air filter section of the engine, but thought it would be corrected during the tune up. Once I was given a job status call with recommended services, the noise was not mentioned. But at pick up time, the counter person brings up the noise and a quick fix deal if I bring it back. (Half Labor Charge). I took it back. At pick up, he charged $125.00 for 1 hour labor which would be $250.00 an hour. I just paid! Over the next 2 days, the engine was stalling, riving up on it's own and not idling properly, so I took it back. Automatically, he started talking of more charges. When I mentioned the overpayment I had already paid, he stated that I'm the one who agreed to pay it. I still have to get their work corrected.

WEDNESDAY, 6 JULY 2016 I’m a 74-year old disabled vet whose 2007 Chrysler Town & Country Touring van (my sole source of transportation) was having cooling issues. The temperature gauge had recently gone up to the top & back down again on several occasions. I checked my radiator for fluid leaks (found none) & levels (added 50-50 anti-freeze). The problem continued. After checking the internet for the best auto repair businesses and, with all their excellent reviews, contacted Champions of Chesapeake Auto Repair who said they give 20% off to seniors! I told them I would have AAA tow my van to their place of business. While waiting for the tow truck, I received a call from Dennis (?) telling me that Mike (?) said to have it towed to their secondary shop (Great Bridge Auto & Transmission Repair); so I did. Later, I received a call from Ryan (?) telling me that my van had a blown head-gasket and needed an engine replacement (estimated cost: $3400 used to $5500 new); plus, there might be issues that hadn’t been determined because this was the primary one! I’ve been retired since June 2006, receive my monthly income @ the 1st of each month, have very limited savings, and could not possibly pay for an engine replacement. I told Ryan I’d have to have AAA tow it from their shop & requested their bill for service ($79). Faced with this awful dilemma, I called the place of business from whom I’d purchased my van, explained my problem & was referred to another repair shop with whom they did business. The next afternoon that repair shop’s service manager (Joe) called & told me I did NOT have a blown head-gasket but a cooling fan failure & my van was ready for pick-up (cost: $408)! WOW, what a difference! As a result of this fiasco, MY RECOMMENDATION IS TO NEVER DO BUSINESS WITH THIS SHOP!!! Their faulty & costly diagnosis is INEXCUSABLE! An auto repair business without integrity & trust in analyzing a problem is totally OFF-LIMITS to me and should be for anyone! TOM BOWLES, Lifetime Chesapeake Resident

Carl had my vehicle for over a year. I paid up front $2500 back in February 2016. I contacted Carl several times over the course of a year and each time there were several excuses as to why the vehicle had still not been repaired. After taking him to court and several non kept promises to return either my vehicle or the money that I paid up front we have now reached the two year anniversary since I handed over possession of my vehicle. The court sentenced Mr. Carl to return my funds back as well as the car back in July 2017 and he has avoided all phones calls since this date. This has been the worst experience and I would NEVER recommend this shop. PLEASE GO ON YELP FOR TWO RECENTLY POSTED REVIEWS WITH THE SAME TERRIBLE EXPERIENCE!!!!!

The fat guy is a liar. Work was supposed to be done took somewhere else and they say it wasn't done. He likes to be paid under the table so no one knows claiming he's cutting a deal.

Very honest and dependable. Thank you Doug!

I've been a regular customer for fuel purchases for many years. For State vehicle inspections I've used someone else for over twenty years, but the owner retired so I decided to try Skymart (formerly known as Raceco). First I checked to see If I could find reviews and this site is one of a few I found. The BBB site gives it and F, they did not return a call to the BBB whenit inquired about a complaint. Several, actually the majority of the reviews/ratings were very poor/low, however there are also some very positive reviews and ratings. I and noticed that many of the poor reviews seemed to involve the service manager and communication. Feeling kind of lazy and not wanting to search to hard for an Inspection Station I decided to use Skymart with caution. First I called and spoke to a the service manager, I confirmed that they were doing inspections and that I would arrive well before their 4pm cut off. I also checked to see how busy and was told they should be able to get me done pretty quickly. When I arrived I parked first and went inside to meet the manager. I asked if she was the person i had spoken with about inspections and she said she was. She told me there was one car ahead of me. She had me fill out a form and in about 20 minutes or so the mechanic came into the waiting room to collect my form. We spoke briefly about my vehicle. He told me the inspection would take about 30 minutes and then he went out and pulled my truck in. About 30 minutes later I was leaving. The service was very good. I did observe that the manager has a very abrupt way of answering questions and responding to customers. I would say that in my case establishing good communication with her and the mechanic was key to a happy conclusion. I gave them 4 out of 5 stars because there was no warm and fussy from the manager, more of a take it or leave it attitude. I can see why there are so many low ratings.

THIS WAS THE FIRST AND LAST TIME I EVER GO TO KINGS GRANT EXXON. My electric cooling fan engaged when I first started my Jeep in the morning. This shouldn't happen. The fan should only engage when the coolant reaches about 200 degrees. The indicator light lit up on my dashboard. I took my Jeep up to the Exxon, I explained to them what happened and I would like a cost to fix it. I also told them it was probably just the sensor. A couple of hours later a mechanic called and said it would cost approx. $800.00 to fix my Jeep. I told him that was a outrageous price, don't fix it, I will pick up my Jeep in a little while. When I got there and asked for my key they said I had to pay $90.00 for a diagnostic charge. They never told me that it would cost $90.00 for a Diagnostic charge. So I paid the $90.00 in order to get my keys back from them. I went to Auto Zone and Auto Zone plugged their computer into my Jeep computer and said my cooling sensor was bad and needed to be replaced. Auto Zone didn't charge me for the diagnostic service. They told me the part will cost $15.00. I bought the part, went home and installed it. It took me 10 minutes to change out the sensor. My Jeep is running great and the indicator light is off.