6/4/2022 Brought my mothers car in for inspection and I was in and out... read more 6/4/2022 Brought my mothers car in for inspection and I was in and out in less than 45 minutes… exceptionally pleased w the customer service provider all staff were extremely friendly and helpful. Happy, knowledgeable and very pleasant employees. Super super satisfied w the service received today… Chris Harper (mechanic/technician)
This company is a complete RIP off. I took a radiator to them for repa... read more This company is a complete RIP off. I took a radiator to them for repair. A day later the owner of the business referred to as 'Junebug' called me about some else radiator telling it was off a 50 year old car and not worth repairing. I explained that this was not my radiator then he proceeded to say he cleaned and pressure tested my radiator and that he could not find a leak even after running pressure tests from 3 psi to 16 psi. He further explained that he could install a new core if I like for $400. Then later that day he had someone else to call me with a $650 price. I drove from Roanoke to his shop to drop off my radiator which according to the automotive repair shop that the green dried up chemicals near the top tank was the result of previous leaking. I advised Bassett Radiator Shop that I planned to drive back to pick up my radiator. Once I arrived, the owner was not there but left a $60 bill. I paid the bill and traveled an additional 20 miles to a radiator shop in Eden, NC. They immediately inspected my radiator and advised me that my radiator had not been cleaned or pressure tested so I was completely ripped off by Bassett Radiator Shop in Collinsville, VA. The Eden, NC radiation shop detected the leak and quoted a price of $450 to replace the core. This was a good price because the radiator belong to my 1985 Rolls Royce and this price is less than half of getting a rebuilt radiator from the dealer as a new radiator was no longer available. I do not recommend doing business with Bassette. First they are un professional, disorganized and a RIP off shop ran by a fly by night old incompetents who only accept cash as payment so that they can RIP customers off without any recourse. M. C. Taylor
I have a 1991 Ford F-150. My Dad purchased it used in 2012, and it has... read more I have a 1991 Ford F-150. My Dad purchased it used in 2012, and it has had NOTHING but issues. The check engine light would NEVER stay off. So, over the years, he and my Mom took it to several mechanics, had numerous amounts of work done to it, and spent TONS of money....not fixed. It seemed that NO ONE could get the check engine light off, and the truck always had to go into the shop. So, they decided to give it to me, (as I had begged them for it since they got it). Transmission had issues, so my Mom called Transmissions America, and they got it in immediately, and got me going with an AWESOME transmission, with little time and money involved! Great job guys! So, I had my truck running ok (never was the best since purchased), then, it broke down again! Ok, so after several mechanics and a lot of money, it still was messed up. My Mom called Transmissions America, and Eric said to bring it in and he would fix it. Well, it turned out to be a headache, and VERY time-consuming, and it was so messed up that their computer wouldn't even read it! But, they didn't give up!!! I can't even begin to explain how much time that Eric and ALL the mechanics spent trying to figure out what was wrong with my truck. They don't like "guessing" or just throwing parts on there and costing you money, which is what I absolutely LOVE about them! Eric was in constant communication with my Mom and I telling us what problems they found, what they fixed, what else needed fixed, and what was previously fixed, but either botched, broken, or fixed with "junkyard parts". So, after a few weeks, and a lot of frustration for the guys at Transmissions America, they were happy (and I think relieved) to tell me that my truck was ready!!!! Yay! They pretty much replaced EVERYTHING that was previously worked on over the years, plus other things that had never been replaced, and they even got the check engine light off - for the 1st time ever, the light was OFF! The price was not even one-fifth of what we have paid everywhere else, and that is AMAZING! I have now driven my truck daily since I got it fixed, and I'm happy to report that everything is GREAT! No check engine light, it purrs like a kitten (always had a miss or two in it), no jumping, hesitation, leaks, spits, sputters....NOTHING!!!! So, if you ever have car trouble of ANY kind, I HIGHLY recommend the guys at Transmission of America to do the work! They did the impossible with my truck...NO ONE could fix "My Big Red". So, they definitely have all of our business, my family's, friends, and EVERYONE I can recommend. Do not take you vehicle ANYWHERE else and get had! They are very nice, caring, and they treat you like family. Eric was AWESOME throughout this "trying" time. They are the BEST at what they do, and no one will EVER touch any of my vehicles but them! Thanks so much guys!!!!!
