Hyundai service near Portsmouth, VA

WEDNESDAY, 6 JULY 2016 I’m a 74-year old disabled vet whose 2007 Chrysler Town & Country Touring van (my sole source of transportation) was having cooling issues. The temperature gauge had recently gone up to the top & back down again on several occasions. I checked my radiator for fluid leaks (found none) & levels (added 50-50 anti-freeze). The problem continued. After checking the internet for the best auto repair businesses and, with all their excellent reviews, contacted Champions of Chesapeake Auto Repair who said they give 20% off to seniors! I told them I would have AAA tow my van to their place of business. While waiting for the tow truck, I received a call from Dennis (?) telling me that Mike (?) said to have it towed to their secondary shop (Great Bridge Auto & Transmission Repair); so I did. Later, I received a call from Ryan (?) telling me that my van had a blown head-gasket and needed an engine replacement (estimated cost: $3400 used to $5500 new); plus, there might be issues that hadn’t been determined because this was the primary one! I’ve been retired since June 2006, receive my monthly income @ the 1st of each month, have very limited savings, and could not possibly pay for an engine replacement. I told Ryan I’d have to have AAA tow it from their shop & requested their bill for service ($79). Faced with this awful dilemma, I called the place of business from whom I’d purchased my van, explained my problem & was referred to another repair shop with whom they did business. The next afternoon that repair shop’s service manager (Joe) called & told me I did NOT have a blown head-gasket but a cooling fan failure & my van was ready for pick-up (cost: $408)! WOW, what a difference! As a result of this fiasco, MY RECOMMENDATION IS TO NEVER DO BUSINESS WITH THIS SHOP!!! Their faulty & costly diagnosis is INEXCUSABLE! An auto repair business without integrity & trust in analyzing a problem is totally OFF-LIMITS to me and should be for anyone! TOM BOWLES, Lifetime Chesapeake Resident

Carl had my vehicle for over a year. I paid up front $2500 back in February 2016. I contacted Carl several times over the course of a year and each time there were several excuses as to why the vehicle had still not been repaired. After taking him to court and several non kept promises to return either my vehicle or the money that I paid up front we have now reached the two year anniversary since I handed over possession of my vehicle. The court sentenced Mr. Carl to return my funds back as well as the car back in July 2017 and he has avoided all phones calls since this date. This has been the worst experience and I would NEVER recommend this shop. PLEASE GO ON YELP FOR TWO RECENTLY POSTED REVIEWS WITH THE SAME TERRIBLE EXPERIENCE!!!!!

$180 dollars labor to replace a heater hose. They waved the $90 diagnostic fee since I had been there 6 days before replacing a radiator and thermostat. My complaint is not about their competency, I just think I paid a high price for labor.

Great team, friendly service and great prices!!! I recommend them to everyone I know and they have the same feedback..

STAY AWAY!!!! Was going to get brakes done but he offered to install brakes from a totally different make and model that "should work fine" Wanted money up front and there is no way those parts would fit or even bolt up to the car.