Saturn service near Richmond, VA

I came in without an appointment because my brakes were squeeling and Doug, the store manager, got me in and did a thorough brake inspection on my car. He brought me into the shop and showed me that how bad my pads had worn and it had taken a toll on my rotors. I am very appreciative not only for the great work that was done but, for how respectful all of them were to me! Thank you guys!!

Misdiagnosis led to major issues-then upcharges more than doubled since last discussion ( owner does the work without signed authorization or verbal approvals of the work quoted ).

HORRIBLE BUSINESS - FEMALES BEWARE! The owner of this shop is a menace and his family is too! I went in & paid for a simple issue that they NEVER fixed and LIED about! When I politely asked for proof that they had even done the work (3 other shops confirmed they hadn’t), the owner refused to let me leave his shop by blocking me in with his run down truck & decided to pull out an unregistered GUN and threaten to kill me OVER THE LIES OF HIS OWN SHOP. Thankfully Colonial Heights police were able to save me from this MONSTER but I’d advise anyone with common sense to GO ELSEWHERE! Especially any students in the area; Any man who is so scared of taking accountability that he needs to pull out a gun on a young female, especially at his decrepit old age, is a revolting excuse for a man. His family and especially his bottom of the barrel wife & brother, who are the only people who are dumb enough to be attached to him & work at that shop, are equally as guilty, disgusting, and revolting as he is. You’d be better off taking your car to a chop shop, trust me!

Wow! Talk about compassionate people...this staff is AWESOME! I had a problem with my tires (TOYO) from the factory, only 12,000 miles on my 2013 car. I explained the problem and they got right on it. One tire appears to be out-of-round and all lose tire pressure together and the light comes on. I am very picky about my vehicles and have been to the dealer as scheduled for rotation and balance. Just had an alignment done that barely was needed,,only right toe off a bit. These people called the office and went to TOYO for answers. I haven't heard back from factory yet, but if you want someone who cares and knows their stuff. The mechanic, William, explained everything in details I could understand. It appears 2013 Mazda 5 may have some camber issues on this model. There is a kit to fix the adjustment. They didn't charge for the inspection, info, or rotation. The one tire still has issues (that is NOT their fault). They are working on getting them replaced for me! Thanks everyone who assisted and especially William and April Foster. Recommend this place!

These guys are great. I had work done at a local chain shop and they led me to believe I had a serious problem that would keep us from driving back to NC. I called Murray's, explained the situation and asked if they could take a look. Less than an hour later, they had carefully looked into things and found a minor oversight by the previous mechanic. It was cleared up and all is good. Attitude, courtesy, responsiveness, listening skills, mechanical understanding ... all top notch. Next time we're here and need auto work - I'll go to them first. Without hesitation. -Jim