Hockett & Olsen Automotive was a miracle worker in performing major re... read more Hockett & Olsen Automotive was a miracle worker in performing major repairs and sourcing parts on our 2004 Suzuki Grand Vitara. The car was a gift we received for our son; the folks who gave it to us were completely upfront that there had been a noise for a very long time; that the noise probably meant that it needed new bearings. After taking the car to 2 different mechanics who couldn't address that problem (but did uncover some leaks in the power steering), we found Hockett & Olsen via their website. We had already contacted a former Suzuki dealership, which supposedly was authorized to do work on Suzukis with authorized parts, but they were going to charge a hefty fee for merely diagnosing the problem. That attitude, and the fact that their ratings were mostly 1's, led me to H&O, whose ratings were mostly 5's! From the very first day that the car was in their shop, H&O kept us informed every step of the way: 1) confirming the diagnoses of of the bearings issues and profound power steering leaks, 2) calling all over the U.S. to find the parts necessary to do the repairs, including an entire power steering rack, 3) when the right rear axle was determined to have been too spun down to accept the bearing press, and a replacement axle could not be found, were able to build up the bearing seat and shave it down to proper specification. Every step of the way, they consulted us and kept us informed: they never gave up! 5 weeks later, our son drove off in a dependable car, and now we know where we will ALWAYS go for service!
We hired Bryan to come out and install a fuel pump in our Classic 57 C... read more We hired Bryan to come out and install a fuel pump in our Classic 57 Chevy in early July. He promptly came out,,,,,,without calling. We had the fuel pump and my hubby (who is 80 and legally blind) had taken the old one out. We just needed Bryan to put the new one in. He did this. He hooked up the gas lines, we paid him and he left. 2 days later we went to take the car out and the gas lines were leaking badly. We contacted Bryan,,,,,,he said he was hired to install a fuel pump not hook up gas lines..????? We have been in touch for nearly a month now,,,,,he had a family emergency, he has to check his schedule, etc ,,,,,and now he won't even reply. I do NOT recommend this guy if you want a guarantee on his work.
Dragon auto is the place. They have a quick turnaround, stick to the ... read more Dragon auto is the place. They have a quick turnaround, stick to the quoted price, and do good work. My 2006 Chevy Express van needed a new water pump and radiator tank. They replaced them, did all the periphery work, changed the oil, checked all the fluids and a general safety check. I trust their work. David S. Seattle Wa 2006 Chevy Express Van