The work to my car was done well. The customer service and price is wh... read more The work to my car was done well. The customer service and price is why I will never return. When I scheduled an oil change with you, it was not communicated to me that you'd have my car all day. Beyond that, the presentation of diagnostic results was upsetting. The high pressure, catastrophic, and patronizing sales techniques were both scary and insulting. I took my car for a 2nd opinion and had the work done for over $1,000 less. Very unsatisfied.
TLDR: contacted them once, have never been a customer, am now spamme... read more TLDR: contacted them once, have never been a customer, am now spammed with emails and texts. I asked VL for an estimate and they gave me a reasonable one. I did not have VL do the work in the end but I have received so many texts and emails thanking me for being a customer and asking me for reviews. Several times it was two texts and an email per day, normally it's thee per week, every week. A poor way to treat customers, a worse way to earn new ones. Does their shotgun to marketing approach reflect a shotgun approach to car repair? I don't know and I'll never find out. Go somewhere that'll respect you for being their customer.
Paid to have a transmission issue diagnosed. Nick told me what was wro... read more Paid to have a transmission issue diagnosed. Nick told me what was wrong and what needed to be we done to fix the problem, so I gave my approval. At last minute they asked my approval to add a $117 conditioner to the fluid, which I gave. Nick later admitted he added the fluid BEFORE I gave my permission. They test drove my vehicle and said it worked fine. I drove in town for a few errands just fine, but the first time I drove on the highway the exact same problem returned, but even worse because now there was a clunking noise. Their so-called repair cost me $1200, lasted 1 1/2 days, and only 20 hours. I spoke to Nick to advise the problem. He blew me off with some BS story and never returned my call. I called five days later. John answered, I heard him tell Nick he was going to transfer my call to him. I heard clicks, music, then it went directly to voice mail. Nick clearly refused my call and was avoiding me. BBB reported that VL has a C- rating and multiple complaints exactly like mine. They would not let VL join the BBB if VL wanted to. I'm going to file a formal complaint with the BBB to add this for the public record, and plan on filing a small suit claim to attemp to get some money back. Avoid VL at all costs, don't get screwed like I did. I just had a local mechanic tell me to avoid VL. VL, how about you man up and make this right? A happy customer tells a few people, an angry customer tells as many people as they can.
