Brought car in for a checkup before a long trip. Car came out fine bu... read more Brought car in for a checkup before a long trip. Car came out fine but the shop rate is too high. Replace front struts was 1200 and other shops quoted in the 7-800 dollar range. Oh front end alignment was extra? Not at the other shops. Same goes for tire rotation a lot more thst other shops. Over a 150 to replce lug nuts when you already had them off? I got lugnots from Napa for 40 and did that myself. It took 45 minutes but I don't have a lift. Your cost was likely 20$ for the lugs. I can see paying for the nuts but it seems like you are double charging. Charging for a service that should be part of the work. I like the location, people and the service experience, butI can't afford the higher than average rates your shop charges
I was texted a form to start a payment plan to pay it in parts. I hit ... read more I was texted a form to start a payment plan to pay it in parts. I hit the pay button and put in my credit card information. I didn't get any option of a firm with payment plans, instead I ended up paying the whole 1400 plus dollars and no AAA discount was applied. The website should be fixed. I was told at Silver Lake I'd get an AAA discount, on this one I didn't.
I was referred to Silver Lake Auto by a complete stranger so of course... read more I was referred to Silver Lake Auto by a complete stranger so of course I was a little hesitant to say the least. But let me tell you that was one of the best decisions I've could've made. Everything about this place is amazing. They have great customer service, they do amazing work and there honest. I'm so grateful for the referral from that stranger that day in November lol. Tyler, Ben and the entire staff are truly awesome. I'm so happy that they welcomed us to the Silver Lake family.
