I recently used European Auto House to do a pre-purchase inspection fo... read more I recently used European Auto House to do a pre-purchase inspection for a 2014 Boxster that I was hoping to buy. I contacted Nathaniel who was very accommodating in setting up the inspection right away. He read my emails and responded to my questions right away. He was able to do the inspection the same day that I called. That afternoon he called me to discuss his findings. He very quickly figured out a number of things wrong with the car that I had no idea about. He was very knowledgeable and helpful. He gave me some very good advice about finding the right car for me. He saved me a lot of disappointment, headaches and money. I will call Nathaniel for the next inspection and I will certainly use him for service once I find my Porsche.
I took car in to be repaired on the morning of Friday September 8, 201... read more I took car in to be repaired on the morning of Friday September 8, 2017, to get my thermostat and radiator replaced. I pick my car up later that evening, drove home, parked car until the next day. September 9, 2017, while I was driving my car, The engine light came on inside my vehicle and you start to drive a little funny so I took my car home waited until Monday to take my car back to the shop by that time my car overheated, The motor seized up and my head gasket was blown. The antifreeze that they put in my car leaked out and that's what caused the problem because it didn't have no coolant and they are trying to blame me for what had happened to my car. My car has never overheated before and that was the reason I bought in for. This company refuse to give me my old car parts or try to fix what they didn't.
I found them through AAA when I moved to Milwaukee in 2010 and have be... read more I found them through AAA when I moved to Milwaukee in 2010 and have been going for routine and non-routine maintenance at least 4 times a year since. They do good work, they communicate well, they are priced fair and they go above and beyond. One year I was in an accident and brought my car in to get the steering and suspension realigned. When I picked it up they had popped out the dent in the bumper purely out of goodwill given they aren't a body shop and it was free of charge. If the check engine light is on and the diagnostic is something silly like a loose gas cap they will turn off the light and wave the diagnostic fee. If it is something that needs to be repaired the $90 price of the diagnostic is applied towards the repair. Given all the times I've brought my car to them I've only had one incident where some lug nuts were loose after a tire rotation. They were immediately apologetic and reimbursed me. I can't say enough good things about this place. When you walk in you will see many hand written thank you notes from other equally grateful and happy customers. When places like Jiffy Lube are scamming customers by cutting corners and selling unnecessary services it feels good to have a trustworthy mechanic.
