Oil change service near Foley, AL

They did a great job fixing my crown Vic. Fast service and affordable. Josh Davis

Fast service, friendly staff. The prices were great and the waiting room was the best around! Would recommend to everyone!

DO NOT TRUST THEM! Several years ago the Pep Boys was a great place to go for service. Recently, the management has changed and the focus is obviously on the up-sell. Last week I took my car in for an oil change and tire repair (nail in tire). Three hours later I received a call that the tire could not be repaired and I would need to purchase a new tire ($150+). After I explained that I purchased the tire there and had hazard coverage the manager Kyle replied "Oh I didn't notice." Well it's a good thing I KNEW what I had purchases. Once he checked the computer the cost of the tire dropped to $55. Kyle then informed me that I need a special engine treatment or the car's engine would be damaged during the upcoming cold weather. I explained to Kyle that my finances were limited and he stated that the cost would be $49.00. I asked for more information because I was afraid I was being taken advantage of and after Kyle's explanation I felt that it was a vital service. I said to Kyle "With the tire at $55 and the engine service at $49, my total cost will remain around $100 so I guess I better get the engine taken care of too." When I arrived to pick up the car, Al was very nice and explained that the Engine service was $99, but I explained that Kyle said it was $49. Al called Kyle as Kyle had conveniently left for the day. When Al finished his phone call he stated that Kyle said it was $99. Knowing it was not Al's fault I simply paid my bill which now was nearing $200! Upon arriving home BROKE and disheartened by the downturn in service and management at a place I use to rely on, I told the story to my son. My son (who typically drives this car) went out to the car and came back with a receipt from 3 months ago showing the car had a complete engine inspection and service from Mazda (including a computer report on the engine). I now know NOT to trust Kyle and my local Pep Boys! Sadly, a place I've used since it opened is now off the list of trusted places. Just another stereotypical, take advantage of people repair shop.

I’ve been a customer here for 7 years now, and am always very pleased with the service. But today, today was completely different. I pulled in, and right away the employees were a little hostile with a van owner. I didn’t get the context, but was taken aback at how they were speaking to this gentleman….I originally thought, “Huh? Maybe the customer was being ridiculous. ??????? ” But then I pulled into the bay. A different guy started gathering my information - and I interrupted him stating, “I should be in the system.” - and did it with a smile, of course. ?? The guy responded “Well first off, we’re a new company, and have taken everything over. Prices and everything have gone up. If you don’t want to give us your information, I’m happy to let you go, so you can go somewhere else.” ???????????? Wtf????? I thought for a second, then asked “We’ll how much are the price differences. He spouted out all the new prices and I then said, “Well sir - I think I WILL take my business elsewhere.” The price was $20 more than I paid at my last visit. So yikes ?? but that wouldn’t have mattered if he had been polite in any manner. I still need an oil change. He started to walk away, but before I pulled out of the bay, I asked him back over to my window- and said “Just from a customer service standpoint - you might not want to tell your customers they go somewhere else. In case you’d like to learn something today.” He quickly rolled his eyes, walked back to the front of the car, and motioned me out as he yelled to the guy below “She doesn’t want service.” While pulling out, another vehicle (a work truck) was pulling in next to me - and the employees trashed him and his driving as he was pulling in. Overall - those men were all jerks. Within 10 min, I witnessed 3 different employees talking trash and acting like pure jerks straight to the customers and they created an environment I wish to be NO part of.

Fast and friendly, good prices and nice people.

Best customer service, rates and people in town!! Larry is the best!! Tara Lauren

I needed a new auto shop on the NE side of town. I heard great things about Bob's - they delivered. Prices are higher than the old shop that I had, but the shop is in a great location so I expect to pay more for convenience. They gave me a thorough report on my aging car, and said it was in great shape. I would highly recommend these guys!

I visited ProFast Auto on Palafox St behind Walmart. They were quick and courteous. I have dealt with ProFast for over three years for all my car needs and I have always had honest upfront service. I would recommend them to anyone who wants to deal with a shop who cares about their customers.

This has to be the most pleasant experience I have EVER HAD working on my car. Mike the manager is one of the nicest people I have ever met! The whole team is phenomenal and I wish they were located in Tennessee where I actually live. They made sure my car was fixed correctly even though I had to stay an extra day (bummer!) <--Sarcasm. Anyway if you have car trouble please go visit these guys you will not regret it. In fact I plan on sending them a thank you card which I have never felt compelled to do at a repair place! Thanks Mike and Gang you are the best!!

On 4/25/15 my car would not start. Mechanic from AAA recommended a new battery. Mechanic from chain auto parts store said I needed an alternator. Contacted Express Oil on 9th Ave. They could do the work tomorrow, but suggested I take car by their location on 9-mile Road to have it looked at and confirm I needed an alternator - as I live near Pine Forest Road to save time and gas (ie money). Mike Cottrell, manager was fantastic. He had my car tested immediately - checked out everything - do not need battery or alternator. WOW - talk about honesty and service. I highly recommend Express Oil and would also like to thank Charles at the 9th Ave. location for his time and trouble. It was the best experience regarding having work done on my car - great job!

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