Ram service near Scottsdale, AZ

Very satisfied with the great service.

great

As a female, I always feel like I might be seen as an easy target for auto shops, thank goodness I discovered this place. My car wouldn't start and I couldn't jump it and these guys came to me, took my car in, and gave me a clear estimate without making me feel pressured to spend more than what I could afford just to get my car back. They found some other issues and gave estimates on those but nothing was done to my car before advising me so i knew exactly what was due at the end of the day.

Today was my first visit to Schorie and it was a great experience as opposed to other repair shops! I believe I actually found a decent, honest and respectful auto repair shop. I took my car to them with a right rear wheel making a loud scraping noise. I thought surely it was an issue with my brakes hence preparing for a large repair bill! It was the exact opposite when Rick came out and said it wasn’t the brakes but a back plate somehow got bent and was rubbing up against the rotor. I was shocked knowing how many shops would have come out and said that will cost $500 or so to fix. When I asked him what I owed for the repair Rick said “Nothing at all, it was an easy fix”. how many repair shops would have done that? I guess you know where I’ll be taking my car for any further repairs! Thank you Schorie Team….

WOW!!! That really describes your workmanship in one word!! You and your team has totally been a "life saver" when it comes to fixing cars. We stumbled across you on line. Came in to meet you to see what you could do with our used car that was just purchased (from a bad dealership) and you made our experience such a positive one. The work that you did to make our car new brought us such a peaceful feeling. You are a clean and organized shop with the top notch mechanics. You researched our cars issues, towed and took the time to hear the needs. Your team checked out the car from top to bottom and had open communication the entire time. We found you to be VERY reputably, honest and fair. On your behalf we contacted the BBB and The Attorney General for outstanding work that you stand behind. Thank you from the bottom of our hearts for working with us to have the car up and going. We will DEFINITELY be referring you out to friends and family. Our needs have been met with your assistance. YOU GUYS ROCK!!!

As a mechanic myself that has moved into a different line of work I can fully recommend all the guys here at The Brake Shop. With my new responsibilities I don't always have the time I wish I did to do my own repairs. When I was new to the area I shopped around and talked to a lot of shops before having any work done. These guys are class act. They know their stuff and they put a great guarantee on their work. Honesty, reliability, and quality is the mantra here. After reading some of these reviews about being a "scam" or the guys looking for extra money... I'm not so sure if these people really used the same shop. I continue to refer friends/acquaintances/co-workers here when I don't have time to handle their repairs and all 5 of them have yet to have a less than stellar experience and reported back full satisfaction to me.

Desert Auto Works is a trusted family favorite. My brother-in-law recommended them to my Dad, who recommended them to me. Ownership/management has changed from Ken to Diego and Sergio, and we continue to use them for years now. They are not my sole auto repair source, because I like to have several flavors of mechanic.Desert AutoWorks has a smart, small, business-like flavor. They are not the cheapest, but your car and your phone call do not get lost in a shuffle; they keep you generally well-informed. They are not bozos when it comes to diagnostics. Though they do sometimes make mistakes, they make a sincere effort to take personal responsibility for diagnostics. They don't do unnecessary, dishonest work. They do not pad their recommendations or seek to meet service billings goals like a Midas shop.

As the owner of a Mercedes S class, I'm glad that our family found someone like Reinhard to keep our vehicle maintained and on the road. Their estimates have always been accurate when they call to tell us what our vehicle needs. They always get us in within a day or 2 of calling. Yeah sure sometimes the final bill might be a little over due to needing an extra hose or part that you find bad when taking it off to get to another part but I would rather they replace it then and there, so we don't have to make a return trip or call for a tow when we are on the road. We have always been fairly treated by him and his wife in the office. Some of these other reviews I would I ??? as I do most on the internet these days. Stop in meet them talk to them you will see. They are straight forward and some people don't like that but personally I like the no gimmicks no games and I'm not against paying for someone's time to look over and actually repair what is "actually" needed. I have been coming here for over 3 years and will continue to do so.

I was told at installation of the product that it was quality OEM level glass and that it was under warranty for one year. I SPECIFICALLY asked as to the warranty and glass type, and was told it was American Made OEM quality with a warranty of 1-year. Four months after installation, all it took was a small peeble to make the glass crack and splinter. I have driven this same type of vehicle for decades and the OEM glass does not crack when hit by peebles EVER, it took a large rock to break the glass that was replaced and even then it was only a small crack. This is NOT quality glass, that was a lie. When I contacted the company about the warranty, they acted like they had no idea what that was. They then said maybe they could fill it FOR A FEE (warranty??), but they wouldn't come out for 4 days. I advised that the car cannot be driven with crack in location it is, and they installed the un-quality glass and lied to me about it, so they should make it a priority to fix it and maintain customer service. They refused to make any effort to fix their error in lying about the quality of the glass or the supposed warranty. Liars - Avoid them. BTW - This is not a professional company like they try to advertise. It is two guys working out of their house in Mesa. If you try to get anywhere, it is useless other than to file with the BBB, because it is just them and they can lie to you all they want and no one to check them.