Lexus service near Chino, CA

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Fast service and clean shop... recommend this shop as best in san bernardino area Issac Coronado

First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.

Tony is the best!! I started going here for my tire needs 2 years ago and Tonys great service convinced me. I bought tires for 3 of my cars here since and have recommended my family here as well. Dont shop anywhere else just go see Tony here. Joab Gama

Gabriel is a great mechanic that does all my repairs. Very honest! I highly recommend him as a mechanic.

one of the worst feelings as a car owner is when that red "check engine" light appears...ugh. i brought my truck in today knowing that robert & his crew would be honest with me and let me know if any repairs were truly needed. i feared it was my alternator, a very costly repair... turns out it wasnt, and was related to the ignition box which has been replaced earlier that morning. no repairs were needed! big sigh of relief! i continue to give this business my loyalty because i trust them. bonus is that you get a complimentary car wash with your service. win! win! thank you again silver star !!!

Very friendly manager. There whole thing is guaranteed lowest price. They really mean it, no fuss. If it's only an hour, just walk over to Starbucks and grab some coffee. Brandon Featherstone

Jack took care of my flat tire and balancing at no time, very early in the morning when other places were all closed. He knows how to take care of his customers. Fair prices. I highly recommend services on this place. Malaga S.