Ford service near Cupertino, CA

Car shaking while driving at speed. Seemed obvious alignment problem. Had alignment done. Received car back WITH NO COMMENT. I drove car and shaking still there. Took car back to tire/alignment shop. Now they tell me it’s the shocks. Something they probably should have noticed and told me already. But I know a little something about cars and it didn’t seem right to me; the car clearly passed the bounce up-and-down test. So I took the car to Expert Auto Care (EAC) being reviewed here. They put the car up on the rack, and within minutes came back to me to show me rattling tie-rod and bad ball joint…OBVIOUS, they were so bad. On the opposite side they showed me an adjustment nut was rust-locked into place and rounded-off. It obviously didn’t happen within the last week, when I had the alignment done, because of the corrosion. You would think the alignment shop would have noticed and told me that too. And how the heck could they do an alignment with either of those problems??? Also, they showed the tire shop we got the tires from (not aligned so), used a single 6oz weight for balancing. EAC said maximum single weight to use, according to state regulations, was 2oz. This is something else you’d think would be noticed by the alignment shop. All in all, EAC ball parked a couple of thousand dollars to service a $2000 car, and suggested it might be better to buy a new/newer car, and we should go home and think about this. Which was very good of them. (Not that I wasn’t going to do that anyway). On the shop wall there is cost of service, and the 20-25min diagnosis should have run between $60-$95, but EAC charged me nothing $0. Which was very very kind of them. I can highly recommend EAC for, at least, diagnosis service honesty. And, based on EAC’s diagnosis (which they showed me) I cannot recommend “Wheel Works of Mt. View” for suspension work.

Dean's Automotive has been serving Mountain View auto repair needs since 1963. Our multiple award-winning shop goes the extra mile for you and your vehicle. Service excellence is our top priority.

Charles helped with my car which had a broken radiator. It was up and running in no time. Very happy with his service. Would recommend him. Thanks.

I rolled in at 6:30pm on Friday with my brake lights not going off when i turned off the car. obviously, if i didn't get this fixed, the battery would drain and i'd be out of luck with a dead battery by Saturday morning. I went to the front desk and asked if the mechanics were still on duty. he said they were off at 5pm, but i could go in there and ask if they could do me a favor. owner/operator/master technician chris stepped right up and how he could help me. i explained the issue and he spent about 5-10 minutes working my issue and sure enough he figured it out and at least came up with a temporary solution. he told me what to do to arrange a permanent fix and didn't try to tell me to bring it in Monday so he could fix it for a bunch of money. i asked him if i could compensate him for this mini consultation...and he declined. an owner/operator/master technician who's still at his shop 1.5 hours after closing time on a Friday willing to stand tall and help out someone in need seems like a pretty solid guy to me and a guy who's doing what it takes to make his business successful. I'll be taking my BMW to Chris for service going forward.

My daughter came for visit for holidays and her car had check engine light on. Took the car to Steve at Meineke day after Thanksgiving and he got us right in. As a female it is scary going to mechanic shop but we never were jerked around. Great prices great customer service! Kristina L. San Jose, CA

When I first came to California a year ago, my clutch ground completely away from my 1999 VW Jetta and I needed a repair. I was expecting to pay $800, but was billed only $630! Al was terrific and my car drives great now. Al and Jeff at expert mobile have a combined 60 years of experience (I asked) and have incredible service. Since then I go to Al for everything, knowing I will walk away with great service, at a low price, and that he got the job done quickly. I recommend Al to anyone in need of a trustworthy mechanic. (He even helped explain to me that I didn t need some repairs that would have cost me a lot!)

Jorge of Baja's auto tech has done several jobs for me over the last year. He has been honest with me and given me a good price every time. He has not tried to convince me to do something that doesn't really need to be done. He trouble shoots problems like a master mechanic should and only does what makes sense to do. I'm happy that I can trust him and that he gets my job done quickly. I highly reccomend him!

Reasons for the high rating: Called and received same day appointment. Price was fair and staff was knowledgeable, courteous, and friendly.