Volvo service near Danville, CA

I brought my BMW into Holland to assess an issue that I was having with my transmission. After the assessment, Holland said that I needed a new transmission, which would cost approximately $8,000.00. I got a 2nd opinion from another repair shop and they said that Holland was grossly incorrect and that my problem was only a minor computer issue. It was an easy fix, my car runs fine now, and the cost was a hundred bucks. I am terribly upset that Holland presumed that I should replace my entire transmission and spend $8000 when it was only a small issue with my car computer that should have been diagnosed correctly in the first place. I trusted Holland and I was misled.

I had problem with the engine with my Mercedes and was cautioned about visiting a dealership. A friend recommended this shop and I drove there .Although it was far from San Jose I am glad I did that . They did a good job and fast and were very courteous... I am very happy with their workmanship and reasonable prices. I just wanted to share my good experience with everyone. Two thumbs up! Azar S.

The BEST tire place! The atmosphere of the business is very relaxed and friendly, and they make sure that if you decide to wait there, you're totally comfortable doing so. But more importantly, they're fast and efficient, polite and courteous, and have good pricing with no tricksy upselling. I've bought tires here and had them checked just for tire pressure; nobody made me feel dumb for requesting that simple service. The wonderful person who helped me today was Kurt, and if you ever get to deal with him, he's an angel. He was super kind, knowledgeable, and respectful. He's a huge part of why Redwood General Tire will continue to get my business for years to come.

Excellent quality of work and friendly staff. Tom Jameson

I have been taking my cars to Say Ray since 1969 - 43 years. When I was out of state for 7.5 of those years, I called them for help with my car and they were always responsive. I drive from Pacifica to take my car to their shop in Palo Alto. Would never take my car anywhere else! -Amy Vossbrinck

I discovered Auto Care Specialist after too many years of being a dedicated dealership customer because I wanted to insure my car warranty was maintained. I took my car in to Auto Care Specialist today for basic service, and fully expected to have the oil, oil filter, air filter and lube done. When Chris contacted me to let me know that my car was in great condition and only needed the power steering fluid flushed, I asked "What about the oil and oil filter, and air filter?" Chris said "Not needed at this time!" Call me surprised by that news, as my car's oil and oil filter were always changed, every 6, 000 miles, and then always seemed to need something else done/replaced that increased the service cost well beyond what I anticipated, by the dealership. How refreshing to be not taken advantage of, and to have only the necessary work done on my car! Great and prompt service. It may have taken me too many years to find this quality auto service center, however, I am thrilled to know that my car care needs will be taken care of, without my needing to take a 2nd out on my house! I have found my "forever" auto care specialist! Kathy L. Milpitas, CA

Car shaking while driving at speed. Seemed obvious alignment problem. Had alignment done. Received car back WITH NO COMMENT. I drove car and shaking still there. Took car back to tire/alignment shop. Now they tell me it’s the shocks. Something they probably should have noticed and told me already. But I know a little something about cars and it didn’t seem right to me; the car clearly passed the bounce up-and-down test. So I took the car to Expert Auto Care (EAC) being reviewed here. They put the car up on the rack, and within minutes came back to me to show me rattling tie-rod and bad ball joint…OBVIOUS, they were so bad. On the opposite side they showed me an adjustment nut was rust-locked into place and rounded-off. It obviously didn’t happen within the last week, when I had the alignment done, because of the corrosion. You would think the alignment shop would have noticed and told me that too. And how the heck could they do an alignment with either of those problems??? Also, they showed the tire shop we got the tires from (not aligned so), used a single 6oz weight for balancing. EAC said maximum single weight to use, according to state regulations, was 2oz. This is something else you’d think would be noticed by the alignment shop. All in all, EAC ball parked a couple of thousand dollars to service a $2000 car, and suggested it might be better to buy a new/newer car, and we should go home and think about this. Which was very good of them. (Not that I wasn’t going to do that anyway). On the shop wall there is cost of service, and the 20-25min diagnosis should have run between $60-$95, but EAC charged me nothing $0. Which was very very kind of them. I can highly recommend EAC for, at least, diagnosis service honesty. And, based on EAC’s diagnosis (which they showed me) I cannot recommend “Wheel Works of Mt. View” for suspension work.

Customer service is great: courteous, thoughtful and professional. They take the extra step in making sure I'm satisfied with the work being done. Gary G.