General maintenance service near Firestone Park, CA

You should know a few things about Pep Boys right off the bat. First, they charge about the same as many dealer mechanics. So, you should basically just take the car to the dealer or an upmarket independent who has more reason to care about your car. In addition, you will wait an awful lot for service with such a markup. Again, if one pays a premium, one expects a certain amount of service. The last thing you should know is that they seem to lack an enforced policy with regard to their work. If you walk in, you are just dealing with Mike, and if Mike does not feel like giving you a refund, that is that. My story is that I took my Buick in to have it checked out since I was going to drive it across country. They charged me $485 for a belt and two radiator hoses. This is somewhat of a premium price and I will discuss that is just a minute. I got my car and drove it for a few days (it was repaired on 6/5/2014). The radiator then blew out in Jackson Hole Wyoming (on 6/13/2014). This is pretty far from where I live and it really created a lot of problems for me. The fluid it leaked was green. It turns out that they put regular pro-line coolant and not Dex-Cool as the manufacturer recommends. This is documented in the receipt and I saw it with my own eyes. Did this cause my blow out? It’s hard to say, but if a surgeon leaves a surgical sponge in the patient and they get sepsis, it’s likely they will blame the surgeon. When I brought my receipts and material to Mike Zdralek the service manager, his opinion was that I needed to prove it was their fault. The funny thing was I was extremely polite and was trying not to point any fingers. Even a simple apology would have been nice. Now I’m out $485 for the repairs which had absolutely no effect in preventing what they were intended to do. I brought the car in to prevent a radiator blow out, and they did the job wrong and it blew out … in the middle of nowhere. The extra repair cost me $471 (plus $200 to have the part driven in from Idaho Falls). So I’m out over a thousand dollars now with nothing to show for it. The interesting thing to note is that a whole new radiator at a standard mechanic costs the same as two hoses and a belt from Pep Boys. This gives you an idea of the markup they charge on work. In the future, I will not bring any business to Pep Boys. I hope that the %20 margin they made was worth it. That’s the last they will see of me and the last dollar I will spend with their store.

As always, you were courteous , fair, professional and patient, while we may have appeared to be impatient. Thanks again!!

Jackie and the fox auto team really took care of me. I was stranded and triple a referred there shop and from the moment I arrived they treated me like family and instead of trying to rip me off they were very honest and I felt the trust and dedication that they put into my vehicle. Fox auto will not disappoint and I am going to recommend there services to everyone. Thank you again Jackie and fox auto team for the honest and dedicated service. Evan S. Huntington Beach, CA

Good services they left my car like new got two new tires and alignment too! Jesse Guizar

I have used several mechanics over the years but found no one better than Jerry @ Santa Ana Smog and repair. He can work on just about all cars. He is very thorough and most important HONEST. He is currently working on my old MG car which is from England. Ana R Costa Mesa, CA

They quoted one price once i brought my car to do the job out no where i was ask to pay a biGGer amount?. So i paid keep in mind will never recomend this place never the less go back. Do not know how to put your car back together!!!!!!

I Car and ASE-certified auto collision and body work, auto painting, auto mechanical repairs, auto air conditioning, auto tires, auto repair, truck collision, truck body work, truck painting, truck air conditioning and truck tires on South Main Street in Santa Ana.

The service here is amazing. I went to go get my tire patched and they were pretty quick. I didn't have to pay anything I just tipped the man who put my wheel back in. I would definitely come back. Mauricio is very helpful. Edwin Aguilar

Had two flat tires on the way to get a horse. These guys changed what was wrong in literally 5 minutes no muss no fuss! Amazing place will be back to get our tires done in the future! Jamie Schicht