Ford service near Livermore, CA

Had to throw in that 4-star rating, so you'd know I was paying attention! (The new tires are fine.) *** Would like GPS advice. I'm a map-persons, but my paper map doesn't tell me where the traffic tie-ups are. I don't think I could drive and wrestle my cell phone. Are there other options you might suggest that I look into?

I made an appointment the night before for 7:30am the next morning (apparently appointments aren't necessary though), but of course, I overslept and missed it. When I arrived at 10:30am, they were all very forgiving and super kind. Besides being very knowledgable, the staff was eager to help and was very patient at my lack of knowledge about car/auto stuff. There's complimentary coffee and soft drinks available for you as you wait, as well as magazines and free wifi. They offered me a ride to work so I wouldn't have to sit and wait. The ride to and from work was pleasant - Jim was very friendly which made my ride to work nice. They called me a few times throughout the day to update me with what's happening with my car, which was helpful.While I don't know too much about standard pricing for auto services, I think the price I paid was very reasonable. I got a smog test, safety inspection, oil change, rotated tires, replaced my air filter and fixed an annoying crack on my windshield for around $170, which I don't think is bad. They made a list of parts I should replace for next time, and did not pressure me to get the things fixed now. Ultimately, given the price and the great service, this place is a pretty good deal. I'll be coming back here for all my auto/car related needs.

Excellent service, excellent price; clean and comfortable; very personable people. I'm coming back.

Howard and Chad always take care of me. They are totally dependable, honest, and capable. No baloney. They are not the cheapest place in town, but you get what you pay for, and they always stand behind their work.

I have been taking my automobiles to Cactus Care for over 15 years. The one thing that I most like and appreciate is the honesty of the owner Jonathan and his technicians. They always tell you exact ally what is wrong with your automobile, and you can believe that is the truth. They stand behind their work. They are respectful, attentive and courteous. You get in and get out no long waits. Excellent mechanics. Great Great Mechanics

At the end of January 2013, my wife and I went to Livermore Ford to look at an 2002 Explorer that was advertised. When we got there, the vehicle was still in the rear of the dealership and filthy dirty beyond all belief both inside and out. It was obviously the truck was not ready to be shown so I'm not sure why it was listed. Anyway we test drove the truck after a very quick wash and immediately noticed some strange sounds and shifting issues. Ben, the salesman with us, heard us and texted another salesman, Shon, who was waiting for us on our return. He swore up and down that there was no transmission problem with the vehicle and that if there was they would not sell it. Although very pleasant, Shon, turned out to be a typical salesman. He promised things that never came to being and changed his story as we negotiated the possible sale of the truck. I really wish I would have walked away, but for some stupid reason I did not and we bought the truck. Also for the first time in my life of buying vehicles, especially used vehicles, we bought a warranty. Good thing we did. One week later, I brought the truck to a different dealer and in 2 hours my newly purchased truck with no transmission problems was diagnosed with a transmission AND rear-end problem. The truck was repaired, but still does not seem right . I called Livermore Ford back and voiced by anger, and frustration with the finance manager, service manager , sales manager , and finally the general manager to let them know what occurred and how we were treated. All was to no avail. It seemed no one could care less and they claimed that the sudden mechanical problems must have occurred after purchase because there were no problems when it left their dealership. It is my own fault and I should have run away from Livermore ford when I had the chance adn not given them our money. DO NOT buy from Livermore Ford. Shon or any other salesman there will say whatever they have to, to sell you a car. I thought t