I am writing this review as a warning or caution to those who are cons... read more I am writing this review as a warning or caution to those who are considering taking their vehicle to this particular shop. I am a nearly 60 year old professional who has been a loyal customer of Midas for many years. I usually take my vehicle to the shop in Mission Viejo but for the past couple of years or so have been taking it to the Lake Forest location. In the past I have always dealt with the manager, Marcos, who was polite, professional and helpful. I wish he was still there. I recently had an issue with my taillight/blinker not working and I brought my vehicle to the Lake Forest Midas. I was told the electrical plate the bulbs plug into needed to be replaced, which seemed reasonable and the repair was made. Since that plate has been replaced by this shop, I have had to bring my vehicle back several times because the same taillight would stop working. I tried to explain to "Manny" that the problem is most likely a short or loose connection with the electrical plate they replaced. Manny could not have been any less interested in what I had to say, would talk over me and at one point told me they "don't do electrical", although their Whitepages advertisement states they do. The very next day, after one of my several trips back, my battery was completely drained. I tried to explain to Manny there must be a short or loose connection but again he just talked over me and dismissed anything I said. Manny told me I needed a new battery and $200.00 later sent me on my way. The SAME taillight went out again and again Manny was rude and not interested in helping me but said he would have his mechanic take a look. When I picked up my vehicle Manny was not around and the mechanic, who was actually nice and apologetic, told me no one ever told him about the electrical plate they had replaced, so he re-worked all the connections and sent me on my way. Long story short, taillight went out again and when I tap it with my hand, it goes back on, indicating a short or loose wire. I brought my vehicle back today and told Manny what was happening. Again, he could not have been any less professional or helpful and REFUSED to complete the repairs his shop initiated. I asked for the District Managers phone number and Manny told me he is the "Owner" and they would just have me call him anyway. I told Manny I would still like the number and he wrote down a number that actually connects to Equifax. Dishonest ? Disgruntled ? who knows ... hopefully this doesn't happen to anyone else ... good luck.
First let me say the African american manager I assume never greeted m... read more First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.
Overpriced with a "can't tell me sh*t" attitude. Maybe their great on ... read more Overpriced with a "can't tell me sh*t" attitude. Maybe their great on old cars but as for my wife's 2010 Challenger they caused more issues then fixed and charged me 1/3 more then anywhere else to do it. Brought my car in for springs, struts, alignment and to go through and make sure everything was right. Did a motor swap and the shop before didn't tighten the lock nuts on my adjustable suspension so wanted it all gone over. Guy was mouthy from the start and bitched about the job the whole time. My front ball joints we're missing a lock plate (found out later), really obvious but they didn't say anything and put it back together anyway. Also missed my rear craddle bushings went bad even after bringing it back to them. This is a huge issue and made the car unsafe to drive, they said it was all good though. I call back and kind of question their knowledge since these basic and obvious issues were missed to which I was hung up on. My advice, find another shop and save yourself the agony.
