Dodge service near Redwood City, CA

Car shaking while driving at speed. Seemed obvious alignment problem. Had alignment done. Received car back WITH NO COMMENT. I drove car and shaking still there. Took car back to tire/alignment shop. Now they tell me it’s the shocks. Something they probably should have noticed and told me already. But I know a little something about cars and it didn’t seem right to me; the car clearly passed the bounce up-and-down test. So I took the car to Expert Auto Care (EAC) being reviewed here. They put the car up on the rack, and within minutes came back to me to show me rattling tie-rod and bad ball joint…OBVIOUS, they were so bad. On the opposite side they showed me an adjustment nut was rust-locked into place and rounded-off. It obviously didn’t happen within the last week, when I had the alignment done, because of the corrosion. You would think the alignment shop would have noticed and told me that too. And how the heck could they do an alignment with either of those problems??? Also, they showed the tire shop we got the tires from (not aligned so), used a single 6oz weight for balancing. EAC said maximum single weight to use, according to state regulations, was 2oz. This is something else you’d think would be noticed by the alignment shop. All in all, EAC ball parked a couple of thousand dollars to service a $2000 car, and suggested it might be better to buy a new/newer car, and we should go home and think about this. Which was very good of them. (Not that I wasn’t going to do that anyway). On the shop wall there is cost of service, and the 20-25min diagnosis should have run between $60-$95, but EAC charged me nothing $0. Which was very very kind of them. I can highly recommend EAC for, at least, diagnosis service honesty. And, based on EAC’s diagnosis (which they showed me) I cannot recommend “Wheel Works of Mt. View” for suspension work.

Dean's Automotive has been serving Mountain View auto repair needs since 1963. Our multiple award-winning shop goes the extra mile for you and your vehicle. Service excellence is our top priority.

My family & I have been going to California Auto Center for our car repairs for years. We also refer our friends & co-workers. We love their honesty - they only tell you things that you really need to fix. They explain very well on what the work/job/repair is. You also get a lot of good advises from them regards to car maintenance, car selections, smog check station, body shop, etc. Price is reasonable. Turn around time is as promised, and if urgent, they try to accommodate as much as they can. I still remember one time my car refused to start - I was in Campbell, and AAA does not even cover that long distance of a tow - Andrew called his regular tow truck company and towed it back to his shop for a very inexpensive fee. In addition, it happened after work hours, and Andrew spent his off hours to assist/rescue. You do not get this kind of good service at other places - but here.

I had an awesome experience here with Juan. They did a nice clean job on my alignment and found issues that they then explained to me well. I highly recommend them.

I've been going to Autowise for years. The people who work there are friendly and professional. Right now my family owns and maintains 5 cars. Autowise services all of them, and I have never been stuck by the side of the road in any of them because they do such good work. That is very important to me, especially when my children are behind the wheel. As far as price goes...cars are not cheap to maintain! I would recommend that you shop around. You might find a better price, but remember the old saying...You get what you pay for!

Customer service is great: courteous, thoughtful and professional. They take the extra step in making sure I'm satisfied with the work being done. Gary G.