Service stations service near South Pasadena, CA

I purchased a 2003 Mini Cooper from Orange Empire on 7-2006. After a couple of months, the car started acting up at 50-55 mph, it hesitated. I took it to a shop and they couldn’t find the problem. If you’re a Mini Cooper owner, you will understand where I’m coming from. Not any shop can diagnose these vehicles. I kept driving the car, but the problem persisted and I took it back to Orange Empire on the 7th month owning this vehicle. They kept the car for 2 days. They took it to Mini dealership to have it checked. When I got it back, the car was magically running fine again. I drove it without problems for almost a year and then the problem came back. I took it to a nearby shop. They stated that the transmission was the problem. Since then, I have goggled and researched a lot of about this problem. Dealers can get away by flushing, changing the oil and resetting the transmission. I called the dealer again and they refused to do anything about. Their favorite phrase is, you bought it “as-is” and suggested that next time I buy an extended warranty on a used vehicle. They sold me a car that had a bad transmission and they know it, they just don’t like to repair used cars they buy for retail. Instead they make them look presentable for purchase and screw buyers over. Check out their BBB complaints, they always have a comeback for every situation. I put in all my savings into this purchase and got ripped off. No one deserves this, no one! I would have NOT purchase 25k vehicle with a bad transmission. No one in their right mind would. We “consumers” trust that vendors will be honest and sell us decent vehicles. This vehicle was not inspected at all and of course I am no mechanic and couldn’t have possibly known that all this needed to be replaced. The car needs a new transmission, front/rear struts, power steering suction and return hose, marker light bulb and the replacement of the upper engine torque mount. I should have had warned others buyers earlier t

The station is under new ownership and is just not the same. The prices are higher and the personnel have changed. I got an estimate to change the transmission fluid in my car which has 30K miles. The quote was extremely high so I called the dealer. What surprised me is that the dealer informed me that my vehicle has no dip stick and does not need the fluid changed until 100K miles. Not only was Phil's price higher then the dealer, they were going to sell me something that I didn't need. Buyer Beware I guess.

I have over 35 years of experience in the automotive repair field and we proudly serve the Upland, California and surrounding areas of Southern California. We take pride in our fast, courteous, dependable service to our customers, we are here for you. For your convenience, we are open 6 days a week, all repairs are backed by a 1 year 12,000 mile warranty.

I always go back there because they are super professional and their charges are superb. The owner Nick is very very friendly and knowledgeable.

Custom European specializes exclusively in service and repair of Mercedes Benz, BMW, Mini Cooper, Jaguar and Land Rover automobiles. Our goal is to maintain your car to its peak performance levels.Our factory trained technicians use new original manufacturer’s parts and perform all maintenance and repair to meet the manufacturers specifications. Our state of the art shop is equipped with the latest factory diagnostic equipment.Custom European also does extended warranty work. We want to make leaving your car for service easy and convenient. We provide complimentary Mercedes and Jaguar loaner cars to drive while we have your car. For shorter visits, you are welcome to relax in our comfortable waiting room that features free Wi-Fi and satellite Television.The Custom European team has been providing the local community with superior auto service and repair at the same address for over 25 years!Call (714) 894-5767 to make an appointment or visit us at www.customeuropean.com.