Ford service near Upland, CA

Where do I begin? Holy smokes - what an experience. This is the worst experience ever. Too bad you can't give ZERO stars and/or negative numbers. All you need to do is ask Lou (the guy I've been dealing with since day 1). I have a 2013 Ford Fusion Hybrid. My car was sent there by Infinity. This is the insurance used by the other party who hit my car. My car suffered rear bumper damage among other damages. Lesson learned - you can take your car to any body shop you desire. Don't be fooled into believing this is not true. I'm not saying I was fooled into believing this but many believe it. My car was there almost an entire week. Needless to say, I returned the rental and I went to pick up my car because I was told it was repaired and ready. The first thing I noticed was the display for the rear view camera was not correct. I pointed this out to Lou and I agreed to stay a bit so they can attempt to resolve the issue. My first question - did anyone perform some kind of QA on the car before calling me? Since then, I've taken my car back multiple times (on my own time and no rental). I have been very patient and I have given Sharp Image many opportunities to correct the MANY problems I have discovered and the problems they created. What started out to be a $XXXX.XX estimate has now almost doubled and escalating. They have replaced the camera, the trunk lid and a couple of pieces which they broke when attempting to repair my car AFTER I was told my car was completely repaired. They repaired one of the pieces with a piece of a cable tie/strap! My trunk doesn't close properly now. The inside paneling of the trunk would not hold in place since the accident so Sharp Image decided that in order to repair the paneling they would insert 2 screws to hold them in place. Yes, Sharp Image "repaired" the paneling issue by screwing them into the trunk. So now, I have 2 screws/holes inside my trunk. Some might say, there just 2 screws but the fact of the matter is it's my car and I want it repaired properly. The final straw for me was when I was told I had to take the car to the dealer for the camera issue. I informed Sharp Image that since the trunk lid was replaced that there are MANY imperfections in addition to the aforementioned details above. For example, the rear end brake lights are part of the lid but the right side compared to the left side has gaps and just didn't look correct. I informed Lou about this and I asked if anyone looks at the post-work installation? His response was yes they do and that parts can only be put on one way. Huh? I understand they only go one on way but the fact that there are MANY imperfections doesn't that raise a red flag? He then told me after my visit with the dealer to bring back the car AGAIN so he can look at the imperfections. I humored Lou and told him I would take it to the dealer. Do you think Sharp Image has called me for an update and/or any kind of follow up? The answer is no... So I thought maybe it was me, right? Maybe I'm just being difficult and nitpicking. I called Infinity and voiced my concerns and displeasure. I told them I was going somewhere else and took it to a Ford dealer. I showed the service guy (not the body shop guy) the imperfections and his reaction were priceless. He shook his head and could not believe the "repairs" performed by Sharp Image. He then looked at the camera issue and shook his head some more. I wonder if they thought I wouldn't check their work/repairs. Obviously, something is broke with their process. How does ALL of this go unnoticed? Why did I have to point this out to them? So as of 05/13/14, Ford has my car and is repairing my car properly. I have NEVER written a positive/negative review for anything in my life but I had no choice but to do my first review. I can go on about this experience some more but it gives me a headache just thinking about it. I read the positive testimonials on their website and just laugh. I wonder why they don't post these types of testimonials. Again, I thought maybe it was just me but before taking it to the dealer I showed all the imperfections to many people for their reaction/input. Results were all the same. They all shook their heads and they were in disbelief. You can show someone in high school my car and they can point out all the problems within seconds. If you would like more information you can email me at guzmanmax@msn.com

I WILL NEVER TAKE MY CAR HERE AGAIN!!! I took my car in for an oil change and the next day I noticed something leaking on my garage floor. I took my car back and the owner proceeded to tell me that it was my "rack and pinion" and that "it needed to be replaced" right away at a cost of $1100! The owner was very apologetic and offered to show me what was wrong with my car (I am not a mechanic and would not know what I was looking at even if he did show me). I opted to take my car and get a second opinion and the other mechanic told me that THERE WAS NOTHING WRONG WITH MY CAR! He stated that someone had just spilled some oil all over the engine compartment and that my rack and pinion was just fine and had no leaks! Now I have to wonder if I was taken advantage of when I had Allstar Auto Center fix my brakes. The owner gave me the same apologetic song and dance that he would have to replace my rotors because they were in such bad condition. I went in there that time for a simple oil change and to have my tires rotated, and walked out of there paying $360. Now I wish I had asked for the old parts to know if those repairs were necessary.

The premier mobile detailing service of the Inland Empire and surrounding areas. We strive to exceed our client's expectations by maintaining and renewing the image of their vehicles. We have a fully self-contained unit with water, power, and shade. Corporate, commercial and residential cleaning is available to ensure your complete satisfaction. We offer services for the following: Auto, Marine, Off-Road, Show, RVs, Motorcycles, and Big Rigs.

Specializing in the automotive repair of most makes and models, our technicians are ASE certified and trained to provide the best quality service. Offering everything from oil changes and tune-ups to major engine and transmission repair you can rest assured knowing your vehicle is in good hands. For your convenience we offer complimentary local shuttle service and loaner cars. Our service center honors most extended warranties and competitor coupons. Have a business? No problem, we can take care of your vehicle fleet. We understand that your time is valuable. With competitive pricing and a friendly staff, let us make you feel at home in our service department today!

Since 1974, Dale Bright's Auto Service has provided motorists in the Chino, CA 91710 area with comprehensive auto repair services that include Car Care Services, Brakes, General Services, Undercar Services, Collision Repair Services, Heating and Cooling Services, Electrical Services, Transmission Services, Electronic Services, Internal Engine Services, Heavy-Duty Services, Towing and Miscellaneous Services. Our goal is to offer the best services available at affordable prices to get you back on the road in no time. Dale Bright's Auto Service also offers Auto Body Work, Paint, and Mechanical Repairs you can count on and trust. You'll be hard-pressed to find the same level of expertise that our auto mechanic specialists provide! We have years of experience working on both domestic and import vehicles of all makes and models and can work with you to find cost-effective repair and maintenance alternatives. For a high-performing vehicle, trust Dale Bright's Auto Service with your car, truck, or van. To learn more about the services we offer, please contact us by phone at 909-628-0600 or send us an email at dale_brights_auto@yahoo.com We also invite you to learn more about our dedication to you, our valued customer.

I took a 2004 Kia Optima to AER quite a while ago. I did some shopping around asking other Mechanic shops for prices and what they do. I settled with AER because they gave reasonable prices. After i left them the car, it took them maybe 2 days to call me back and tell of the additional parts my car needed and gave me a revised estimate. It was a bit more that i had thought it would be but i agreed to continue with the work. Starting from day one, it took them a little less than two weeks to repair my Kia. To this day I have not had any problems with them. Thank you AER for a great service.

Decided to give this repair shop a chance since it's close to my house. The facility was clean and the manager Jonathan was very courteous. Oil change was done in reasonable time and price was great since I was able to use coupon. Jonathan was patient enough to answer any dumb questions I had after the service. Great shop!

Thank you La Verne Auto Center for getting me back on the road quickly and at a great price!!!