Gmc service near West Toluca Lake, CA

took my girlfriend's motor home here for a carburetor rebuild and general tune-up. was told it would be done within the week. 5 months later the work still was not done. we gave up and just had the thing towed away and sold it. while it turned out extra work might need doing (like the gas tank maybe needing replacement) we never found out- the only thing that ever got done was that the carburetor was removed. she had payed the owner, Mike- $500 in advance, to encourage him to actually get something done- and it did not help. he told us he would refund the money. then changed his mind and decided he would keep $100 of it for services rendered- which consisted of removing the carburetor. after no less than 8 trips back to this place over the course of 2 months, which were necessary because he never answered his phone nor returned calls- we got back a total of $300. I personally had to go because he refused to return her money to her directly, stating her bad attitude as his reason for this. it comes down to that he kept $200 of her money - for removing a carburetor. he gave reasons for this, such as that "it was too late to return the re-build kit" but it is not her fault he waited too long to do it. we both totally did our best to work with him, and he basically stole her money

Within a 2 week period, 3 of my 4 tires had nails and screws found in them. I had to purchase a new tire for the first situation. The following week I had to make another visit for damage done to 2 other tires. They heard about my belief as to why I am experiencing this. Fixed the problem tires and sent me on my way..... NO CHARGE! They made a bad situation into a situation where I could be grateful for something. Thank you so much to the manager of Hermosa Beach American Tire Depot. It meant a lot!! I will be back! Sharon Holkey

We moved to southern California in 1992 and a couple coworkers recommended Wards to us. We started taking our cars there, and would never go anywhere else now. They are low key and never try to sell us something we don't need, they're friendly, reasonable, and happy to give us a ride to or from the house even though we don't live close to the shop. They have saved us money numerous times by telling us when something is still under warranty and could be fixed for free at the dealership; they could have done the work, charged us, and we'd have never been the wiser. But that's not the way they do business! Our daughter had car trouble on a trip and her car was towed to the nearest garage. She didn't understand what they were telling her needed to be done so she called Jim to ask his advice. He offered to call and speak with them himself and then explain the problem to her in lay terms and help her decide what to do--no charge for his time even though he got nothing out of it. Over the years, we've taken several different brands and styles of cars to them and they've never failed us. We wouldn't trust our cars to anyone else's care! They are the absolute top of their field.

Robert and Ricardo went above and beyond my expectations. I wanted to compare the Yokohama and Nitto tires side by side in person so I asked if I can order both tires and decide from there. No problem with a big smile was the answer I got and they had both tires at the store within a couple of hours and installed them that same day. They drove me home and picked me up when it was all done. They had the lowest price in Valencia who had good performance tire brand and sizes I wanted in stock plus "REBATES". I went back the next day and purchased another set of Hankook tires and once again, I wasn't sure if I should get the V12 or S1s. So they ordered both for me again and I decided to go for the V12s. To be able to compare 4 sets of tires side by side and only buy 2 sets without a deposit is unheard of these days unless the shop is confident that they can sell anything and everything the customer wants to see. I will surely be back just for this reason alone. If you're picky and love premium hi-end performance tires, then this is the shop for you. They surely have all the good stuff and the shop is definitely capable. A lot of negative reviews here and yet people keep on coming. They're busy for a reason. So go figure. Don de los Reyes

Squeezed me in to replace my tires and gave a me a cheap price. Very nice and helpful, really appreciate their service. Collin Hightower

These fellas here are extremely helpful and know their biz. Highly recommended. Matthew Marusak