James and West Highlands Auto repair were unbelievably helpful and wer... read more James and West Highlands Auto repair were unbelievably helpful and were beyond fair in a variety of ways. Although my car repairs ended up costing far more than I imagined- they worked with me to find ways to reduce the overall cost and took it upon them selves to fix additional technical problems eating the labor and parts costs- what mechanics would do that? James has wonderful customer service skills, is kind, professional and really is dedicated to leaving the customer happy. He's a really nice guy. Originally I took my car to one of their local competitors and my experience was soooooo awful. After my car sat at their shop for 3 weeks I finally got it toed to West Highlands Auto and began the whole process again. I'll leave a review for this other mechanic shortly. I highly recommend these guys.
My wife's 1999 Ford Escort had a problem with its timing belt. We took... read more My wife's 1999 Ford Escort had a problem with its timing belt. We took it to a certain blue and gold auto repair shop on the same street and was told our water pump was to blame. Guess what? The Ford Escorts are designed so that the water pump has no contact whatsoever with the timing belt. We were lied to by that shop. We took our car to Jim Paris instead and got great service. They immediately identified the defective timing belt and honored the warranty on it even though we didn't buy it there. They also repaired some associated issues at no additional charge. I highly recommend Jim Paris and I will go there first next time I need car work done.
My son recommended this business for auto repairs, when my Jeep needed... read more My son recommended this business for auto repairs, when my Jeep needed a water pump replacement and recommendation of alternator replacement. Ultimately, it was determined my alternator was not the cause of the power draw. My water pump was replaced and the real reason for the power draw was identified and my Jeep's running great and I paid much less than would have, previously been necessary, due to Mr. Portman's tenacity that located the real issue. I'm extremely happy to know I'll be bringing my Jeep to Mr. Portman's business, in the future. He has a high degree of integrity, knowledge, professionalism, personable and patient manner w/his customers. You can't go wrong trusting your vehicles to Mechanics Garage, LLC. They ROCK!