Mercedes benz service near Colorado Springs, CO

I called and set up an appointment Friday the 15th and was told by Blake, that they would be over Saturday at 10. Saturday 10 am rolled around and no call no show. I called at 10:15 to see if my directions were bad and Jeff told me that he sent a text (I never received any) and that they had been called to an emergency on I-25. He said that they would be over by 12. 12 rolled around and again they were a no show, no call. At 1:50 I sent a text, no response. I called at like 3:30-4 and the number had been disconnected (or I was blocked). I didn't ask for a miracle, didn't ask for anything but them to swing by to help diagnose a no start issue. However, common decency like a phone call to let someone know you are running late or can't make the appointment would be the right thing to do. One simple phone call and some honesty like "I over booked myself, or this repair is taking longer than expected" would have prevented a nasty review and someone having the impression that they were lied to. Obviously this is a great example of how to NOT run a business. Then out of the blue today (Sunday) I get a text that says "On the way" at 12:48. Well it's now 2:40 and no further info and again a no show. I can't give a 0 star rating or I would. I can't recommend them as you don't have any idea if they will show up and help you fix the issue. No I would not recommend them, and if you try them you might think twice about the quality of the repair/work. I read the previous reviews and made my decision to call based on them. Obviously my experience is no where near good.

about 1 month ago i took my car to george at full throttle because there was a growling noise under the hood,I was told that it was the power steering pump i paid to have the pump changed and my car was still making the noise,george the owner said to drive the car to see if the noise gets worse so i drove it for about a week and the noise became worse so i took the car back,a pulley had broke and it was to the alternator i paid to have the alternator replaced,the noise went away but the car was making a chirping sound like there was a bunch of birds under the hood,we also noticed that the trunk and gas door would not open,we took the car a 1997 caddilac seville sls to another mechanic and low and behold he discovered the damage that full throttle had done,we have replaced 3 belts on the engine and they all keep shredding,i had the tenisioner replaced also after going to full throttle i have spent 390.00 in parts and labor and the mechanic is still trying to figure out what other damage was done. This is the second incident i have had with george and his fake mechanicsI had a ford expedition that i took there to have the brakes changed my family and i sat in that dank bussiness for 2 hours waiting for the job to be done they never changed my brake pads i went to another place tp have my brakes done about 3 weeks later only to be shown my old brake pads were never changed. beware of this place they are ripping people off and should be closed down they ruined my car and its costing me over 1200.00 that i dont have in repairs

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Colorado Springs drivers trust Action Automotive Service for professional engine repair and vehicle diagnostics. Our digital inspections and customer-first approach ensure a hassle-free experience. Book your service today!

Express Auto Repair is a family-owned business delivering honest and professional auto repair and maintenance services to the people of Colorado Springs, Fountain, Widefield, Fort Carson, Monument and surrounding areas. The quality ASE-MASTER CERTIFIED technicians at Express Auto Repair employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic cars and trucks.