Prius service near Englewood, CO

Excellent service by Jessica. She spent a lot of time hunting down parts and found it, even when two dealers said the part was not available. The service is a little pricey, but well worth it because of the expertise the whole team displayed. Our was very experience and worked to save us some $$$ on parts and did a nice job and didn't do unnecessary work and explained it (through Jessica) so we understood what was going on. Great service!

I have used this shop without any issues for a couple years. I get peppered with text messages to bring my car in. When I finally needed an oil change, I made an appointment online. Brought my car to the shop on Quebec and my car and wasn’t on the calendar. The guy at the front desk offered to squeeze my car in, but it would take all day, which is what I was trying to avoid. He actually seemed frustrated with the system and said I needed to call next time. I double-checked the confirmation and I had the correct date, time, and location. So, owners, why are you the last operation during the pandemic that hasn’t figured out online appointments? Really frustrating.

Thanks so much for contacting Ford and following up with my VIN - sure lowered the cost of repair!

James and West Highlands Auto repair were unbelievably helpful and were beyond fair in a variety of ways. Although my car repairs ended up costing far more than I imagined- they worked with me to find ways to reduce the overall cost and took it upon them selves to fix additional technical problems eating the labor and parts costs- what mechanics would do that? James has wonderful customer service skills, is kind, professional and really is dedicated to leaving the customer happy. He's a really nice guy.

This is the most amazing place I have ever taken in my car. These guys, Mike, Steve and as of a couple of days ago the newbie Lance are all amazing, caring and most of all nice and funny and just truthfully and down to earth!... I appreciate them all so very much for all they do for me when I need help. Natalee Enlow Denver. CO