Jeff's taken great care of my Jeep Grand Cherokee for years and has ke... read more Jeff's taken great care of my Jeep Grand Cherokee for years and has kept my Ford Escape going nicely for more than a decade. His work is good and the pricing is fair. I wouldn't think of taking my cars anywhere else, and recommend this garage without reservation.
This company put a clear bra on my wife's 2012 Chevrolet Traverse and ... read more This company put a clear bra on my wife's 2012 Chevrolet Traverse and my mother-in-law's 2013 Chevrolet Silverado and did a terrible job on both of them. I gave it just over a week after he put both of them on hoping that the marks and bubbles would slowly go away with the heat and "curing" of the clear bra's and they didn't. The owner came to my house to put on a new complete clear bra on the Traverse and told my wife that he only planned on 30 minutes (and then told my wife he has to reschedule and will call me) because he said when he talked to me that I only told him the hood section needed replacing. He called and left me a voicemail saying that I only told him it was the hood section when I know for a fact that I told him the entire clear bra needed to be replaced because of all the stretch marks and other markings that he put in the bra when initially installed. When he spoke with my wife, he told her that she must have rubbed up against something on the front end on both sides of her car and she didn't rub or hit anything. He then told my wife that he almost didn't do this job because he was told by the dealership that I was so picky and detail oriented which I am. He also said that the longer we looked at it, the more flaws we would find in it and would never be happy with any clear bra he were to put on her SUV and further stated to my wife that he would only replace it ONE (1) time. I called the dealership where I bought the SUV and they apologized numerous times and said that they would make it right for my SUV and my mother's truck and will have a professional replace the clear bra's at their own expense. Before I called the dealership about this, I called and left him a voicemail, and still haven't received a call back.
I got several bids for a glass rail for my loft, with and without post... read more I got several bids for a glass rail for my loft, with and without posts and hardware. I ended up installing the clamps, hardware, and posts myself and then Ken Caryl Glass came and measure for the glass. They sent back the measurements and pricing. I put in a 50% deposit. In two weeks, 4/16/2012, the glass came in and I picked it up, paid the remainder, and brought the glass home only to discover that the glass didn't fit. The cutouts made in the glass were measured wrong, the glass was still covering the pin locations which meant that the glass was not securable to the hardware. These pieces of glass are tempered to withstand breaking and also means that it cannot be recut to adjust for the measurement errors. I called Ken Caryl the same day that I tried to install. I was told that it was my problem because I had the wrong clamp and pin hardware. How can the clamp and pins be wrong, since they were already in place when the company came out to measure for the glass. They knew exactly what was needed and what I had before cutting the glass. I was given two options: buy new clamps or buy new glass, both at my own personal expense. I chose the third option, which was to dispute the charge through my credit card company. I'm still in the midst of that whole process, its been several months. On 8/14/2012, I was called by a Beth, i think she is the owner, and she basically said that my clamps wouldn't hold if they made the glass the way that I wanted. I have had several second professional opinions on this matter which say my clamps will hold the glass and have everything in writing. I have been proven right that my clamps are just fine and would hold the weight of the glass that we had wanted, but Ken Caryl still won't admit any fault. Beth has now said that Ken Caryl are just going to take me to Small Claims Court because my credit card company has put a hold on the money. I said that was fine. Whatever would resolve the dispute. Beth has finally offered to buy me
