Mufflers repair service near Pine, CO

I was delighted to find Bill’s Crestmoor Automotive and to receive such pleasant, friendly and efficient attention from Weston and Eli, who made this no longer young novice driver feel comfortable and reassured. They were very good value and I shall be going to Bill’s Crestmoor Automotive for all my auto needs in the future. Thank you, Weston and Eli. Marion Blado.

I recently dropped off my 2019 Dodge Charger at Thompson Automotive because the steering began feeling stiff and rigid rather than smooth and effortless. Having some automotive knowledge, I figured this was due to the vehicle's power steering system. I didn't know exactly what type of power steering my vehicle had, as there are a few different options, but I knew that my experience driving the car had worsened. After dropping my vehicle off at Thompson Automotive and having it reviewed by one of their mechanics, I was notified that my vehicle didn't have power steering whatsoever, and thus, there was nothing to be fixed. Even the mechanic who inspected my vehicle reassured me as such, saying there would be nothing to do except add power steering to my vehicle. I insisted the steering was smooth until recently, but the mechanic shrugged off my concerns. Unconvinced, I called a friend who is a mechanic and runs servicing for a Dodge dealership. He reassured me that my vehicle does have power steering and informed me of different reasons why my power steering would be failing. With this in mind, I took my vehicle to a local Dodge dealership for another inspection. They notified me that my power steering rack was leaking fluid and that I would need a new rack and pinion. This was expensive but necessary, and upon receiving my vehicle with a replaced rack and pinion, my steering was back to normal. I'm disappointed in the lack of care and service from Thompson Automotive. I drive my car all the time, and my experience should guide the inspection process when diagnosing an issue. When I say that the steering used to be smooth and is now stiff, the mechanic should seek to understand why such a thing is occurring. How would it be that my car doesn't have power steering if I tell you it used to steer smoothly? Instead, my concerns were shrugged off. As a result, I cannot recommend Thompson Automotive to anyone seeking automotive repairs because of their lack of consideration and thoroughness when looking over my vehicle. At least they didn't charge for the time they spent misdiagnosing my vehicle.

Most of us don't have a full range mechanic on call. You really should write down this contact. Your car is going to have a problem, perhaps major, and you will will find yourself floundering and knowing what to do. I have found the answer. Urban Autocare in Littleton is the best. You will be treated with fairness and courtesy. They understand this this problem is a big deal for the customer and take it seriously. From the start, communication is timely and easy to understand. The repairs are perfect and they go beyond to take care of you. (I had a loose piece on the front bumper that they saw and fixed up for me.) Easy to talk with and always available to provide info. You'll feel good and will keep and share this lucky find. Michael Thompson

Great customer service and excellent work!

I have only brought our cars in a couple times, but Chuck and his sons have been fantastic. They are very knowledgeable and their prices are lower than any other quotes I got on small and major work I had them do. Last spring while I was waiting in the lobby my son, who has type 1 diabetes had very low blood sugar that I couldn’t keep up after using all of our snacks and juice. I took one of their sodas from the lobby cooler and that did the trick, thankfully. I mentioned to Chuck that he had never had soda before because we try to stick with healthier foods- but when it gets dangerously low you grab whatever you can. Today, 4 months since we were in the shop, we had an appointment and he had gone to the store and bought apples, cookies, and water and said he was thinking of my son and wanted to be sure he had options to choose from if he needed anything. These are more than great mechanics, these are friends, and if I could give them more than 5 stars I would!