Tune up service near Eastford, CT

Crooked business. Had an exhaust dump valve welded in. I don't know how they did the job, but they decided that welding about 3/4 of the circumference of the pipes together was "sufficient enough"--clearly laziness because the pipe was hard to reach. I wondered why my exhaust sounded so terrible. Also, they didn't even do the install as I asked--they placed the valve in the wrong spot. Overpriced. Do not go here. I have photos of proof.

Very disappointed. Popped a tire on a bad pot hole so I called around and talked to a gentleman here who said they had the tire I needed in stock. Drove here on my spare. After waiting for 30 minutes while they looked at my old one to see if it could be repaired (it couldnt, which I knew), they said the tire actually wasn't in stock here and was at a warehouse somewhere else. They sent someone to pick it up, but we've now been waiting 2 hours and no update. I was lied to and told they had it here... not good business practices. They have also been aggressive when I politely declined other suggested maintenance. Do not recommend.

I've been coming to Brian's Auto Body for about 2 years now. I'm on my second vehicle and he has been the only one to work on my vehicles. He tells you what needs to be done in a very professional manner and is very upfront about costs and labor. He doesn't sugarcoat damage or needed repairs. His staff are very friendly and inviting. Each visit you can guarantee a smile and a flower if you had any work done, whether its a simple oil change or replacing your front end. No matter what your car needs, I'd highly recommend having your repairs and inspections done through Brian. Stepahnie Boucher

DO NOT BUY A CAR FROM THIS DEALERSHIP OR HAVE MAINTENANCE DONE TO YOUR CAR BECAUSE IT S OBVIOUS THEY HAVE NO MORALE CHARACTER AT ALL & YOU COULD BE NEXT!! On May 17, 2010 we assisted my brother Ronald P. Marschat, who has a learning disability and my mother Shirley Smith, who is a retired disabled senior, purchase a 2011 Toyota Camry from Charles Toyota Norwich, CT.We purchased a wrap around extended warranty vehicle service agreement for $1,572.20 with a 125,000 mile or expiration date of May 17, 2017, a key guard replacement program, an auto armor system, a Nano paint sealant and a Toyota auto care prepaid maintenance premium plan. At that time they financed the car with Toyota Motor Credit Corporation for 1.9 %.He was making his payments on time.He was taking the car into the same dealership for its maintenance and the maintenance service advisor kept telling him he needed to put a better protection program on his car. Then they started to call him stating that he needed to put additional maintenance programs on his car. My brother was confused and worried because he was not sure what they were asking him to do.On April 10, 2012 my brother and mother went to the same dealership to talk with them. At that time they used high pressured sales techniques and talked my brother and my mother into refinancing this same car as a used car through Greenwood Credit Union with 5.99% interest rate for four years more. Also the same dealership resold them another extended warranty through CAREGARD that was not as good as the original one, another key guard plan, another Nano paint sealant and undercoating service all of which were still in force when he originally purchased the car in 2010.Upon contacting the original companys with the warranties we found that both sets of warranties were both intact.A meeting was set up and upon arriving at the dealership we were treated very poorly. We were told that Nick Houle was very busy and would have to wait. Three hours past the m

Tuned up my Audi. Cheaper than the dealership and car feels great!

I have used Paul's auto for years on all my vehicles from oil changes to overhauls all types of work. I've brought them Ford's to VW's to Acura's etc they are very knowledgeable and make you understand what work is being performed and why. If issues pop up they let you know what they've found and what will be needed to resolve them. They instill confidence at every turn and even though servicing vehicles is an annoying necessary evil they make you feel that the job was done right by local professionals. I've referred many people to work with them even my own grandmother because I know that they will take care of her and not advantage of her because she isn't mechanically inclined. Supporting local family owned businesses is important to me and the CT economy. It should be to you as well. Paul's Auto is one of the good ones so please help make them even more successful than they already are!