Charles Toyota

DO NOT BUY A CAR FROM THIS DEALERSHIP OR HAVE MAINTENANCE DONE TO YOUR CAR BECAUSE IT S OBVIOUS THEY HAVE NO MORALE CHARACTER AT ALL & YOU COULD BE NEXT!!

On May 17, 2010 we assisted my brother Ronald P. Marschat, who has a learning disability and my mother Shirley Smith, who is a retired disabled senior, purchase a 2011 Toyota Camry from Charles Toyota Norwich, CT.We purchased a wrap around extended warranty vehicle service agreement for $1,572.20 with a 125,000 mile or expiration date of May 17, 2017, a key guard replacement program, an auto armor system, a Nano paint sealant and a Toyota auto care prepaid maintenance premium plan. At that time they financed the car with Toyota Motor Credit Corporation for 1.9 %.He was making his payments on time.He was taking the car into the same dealership for its maintenance and the maintenance service advisor kept telling him he needed to put a better protection program on his car. Then they started to call him stating that he needed to put additional maintenance programs on his car. My brother was confused and worried because he was not sure what they were asking him to do.On April 10, 2012 my brother and mother went to the same dealership to talk with them.  At that time they used high pressured sales techniques and talked my brother and my mother into refinancing this same car as a used car through Greenwood Credit Union with 5.99% interest rate for four years more. Also the same dealership resold them another extended warranty through CAREGARD that was not as good as the original one, another key guard plan, another Nano paint sealant and undercoating service all of which were still in force when he originally purchased the car in 2010.Upon contacting the original companys with the warranties we found that both sets of warranties were both intact.A meeting was set up and upon arriving at the dealership we were treated very poorly. We were told that Nick Houle was very busy and would have to wait. Three hours past the m