Took my 2012 vehicle last week for its scheduled repair, plus replace ... read more Took my 2012 vehicle last week for its scheduled repair, plus replace headlights. They have also been watching my brake pads through the last 2 appointments, trying to stretch as much safe use out of them as possible, but finally they had to be replaced. They have been caring for our two MB's for a few years now and I have found their turnaround much quicker and their prices much better than the dealership. Plus, I have been able to deal with the same Service Manager the entire time, which is a big plus. At the dealership, I dealt with 3 different service managers in a two-year time frame and in one case they didn't fix the car and I had to bring it back. In another, they gave me information that was untrue. I am happy now to be in Star Tech's good hands and I won't go anywhere else! Fred W. Denver, CO.
Was told by the work coordinator that she would call to discuss the wo... read more Was told by the work coordinator that she would call to discuss the work deferred from last visit. She did not. Extra work had to be done the following day.
This is one shop that I would never go to again for diagnostics or rep... read more This is one shop that I would never go to again for diagnostics or repairs. I used them to diagnose a 1998 Audi A4 Quattro they said the clutch was going bad and needed to be replaced. Fortunately, I am smart enough to get a second opinion because it didn’t seem right that you would know that fully without doing an in-depth diagnostics you can’t just say within a 15 minute meeting of the car. Sure enough I was correct the clutch is perfectly fine I didn’t spend $3000 with them nor will I spending any more repairs with them. The service writer Kelly was their best service writer and they let him go and replaced him with Ryan, Ryan has very poor customer service skills on the phone and in person he messed up records on me more than once and before they let Kelly go Kelly had to fix them. Needless to say I am an Amsoil distributor I will not endorse Aspen Auto Clinic even with a three-year 36,000 mile warranty I will instead throw my endorsement behind Advanced 4 Wheel Drive and Auto Repair they do a better job and show pictures of the repairs needed versus just having to take the technicians word for it.