Never, please never call this guy Brian Dorcy if you need any mechanic... read more Never, please never call this guy Brian Dorcy if you need any mechanic work for your boat. This is the worst, unresponsive, irresponsible and unprofessional mechanic I’ve ever met. I contacted him in February 2022 and requested to fix the engine (water in the oil). He came relatively fast, the next week and found the heads need to be replaced. He ordered new heads and other parts. It took 1 month to get them delivered and 2 more weeks to Brian showed up in my yard. He took the old gasket and found that the block had a crack and needed to be replaced. Why didn't he check this the first time? If he wan’s so negligent and blind and did his job better he could find this issue at the very beginning. It took 2 more weeks to find and order a new block and more than a month to get it delivered to me. I was hoping this “crooked hands master” will come ASAP and finish his work. But he didn’t come this week and next week. He was ignoring my phone calls and messages when I tried to arrange the appointment with him. He is OK to get a new job but is always so busy finishing it. I’ve been waiting for him for more than 2 month and then I said I don’t want to wait any more and I asked him to bring a block to me. He ignored me again for a week. The only one way it worked was to push him to bring me a $2K block to say that on Tuesday I will report to the Police. And he finally brought it to me at the end of July!!!!. I’ve been waiting for 6 month and at the end I got an unfixed boat and half a garage of parts. When I googled for reviews I found that this is his normal way of business. His rating is * 1 Star. I will be happy if you read this review and won’t call this deceiver - this will save you a few months of your time and a lot of your nerves. Please spend 1 more hour and google - there are many really talented professional mechanics with hundreds of reviews and 4.8-4.9 rating. Don’t give your job to losers and scammers!
RI got me in within an hour of calling, performed an oil change and fo... read more RI got me in within an hour of calling, performed an oil change and found and replaced a bad battery in about an hour. Great customer service and prompt work.
I had my van on a dirt country road, where I hit a big hole and bottom... read more I had my van on a dirt country road, where I hit a big hole and bottomed the truck out with a big hit. I broke the exhaust completely off the manifold. They repaired this and made a through inspection for other damage. I normally do my own repairs, but did not have the time for this work and needed to get the truck running and safe quickly. Service Masters did not disappoint. They are professional and courteous. I called them with questions and comments several times. They were always patient and helpful. I will absolutely use them again. It is great to know I have someone I can trust to handle repairs when I can't get to them myself.