We’ve been going to Academy Nissan for over 15 years but never again. ... read more We’ve been going to Academy Nissan for over 15 years but never again. Ken knew exactly what was needed to fix our truck and for half of what the stealership was going to charge. finally we know we can travel without worries. Will be coming back here from now on with all our vehicles. Thank you Ken!!
I had an incredible experience with Kim. I took my Land Cruiser to the... read more I had an incredible experience with Kim. I took my Land Cruiser to the dealer and they tried to tell me my head gasket was cracked. Kim did a block test and some other diagnostics and quickly found out it was only a compromised radiator and got my Cruiser driving again. I can't be more thankful for Kim. She's the real deal.
After having my car at KSouth Automotive, Colorado Springs, for a tire... read more After having my car at KSouth Automotive, Colorado Springs, for a tire rotation only 5 months ago (6,000 mi.), I turned off a highway onto a dirt road and one wheel fell off my car! 4 out of 5 studs were broken, and the lug nuts gone, except for one with half of the stud still in it. 3 car experts all told me that the tire was not torqued, or it was torqued wrong! The moulding above the tire, under the rear door, and the bumper were broken loose. I took the car to the shop and it was clear that the owner (Ken Southers) was not willing to admit that his mechanic may have missed the last tire. He did ask when was the last time I had my timing belt changed!?!?!? I watched Ken take the car into the bay where he said he would look at it. He did not. I watched him through the window, situated between the lobby and the bays, and he never looked at the wheel. Rather, he chatted with an employee at the front of my car who simply took a lug wrench and tightened my NEWLY replaced and properly torqued wheel, then drove my car out of the bay and told me they didn't find anything. He asked what I wanted from him--I wanted reimbursement for my car expense and lost wages that day. Ken got defensive and began to blame me for the problem. He refused and the argument ensued. Basically, do not take your car to this deceptive, irresponsible shop. Ken will tell you one thing and do another. He clearly does not take responsibility for the average work done here. Go to Accelerated Auto next door