I called and set up an appointment Friday the 15th and was told by Bla... read more I called and set up an appointment Friday the 15th and was told by Blake, that they would be over Saturday at 10. Saturday 10 am rolled around and no call no show. I called at 10:15 to see if my directions were bad and Jeff told me that he sent a text (I never received any) and that they had been called to an emergency on I-25. He said that they would be over by 12. 12 rolled around and again they were a no show, no call. At 1:50 I sent a text, no response. I called at like 3:30-4 and the number had been disconnected (or I was blocked). I didn't ask for a miracle, didn't ask for anything but them to swing by to help diagnose a no start issue. However, common decency like a phone call to let someone know you are running late or can't make the appointment would be the right thing to do. One simple phone call and some honesty like "I over booked myself, or this repair is taking longer than expected" would have prevented a nasty review and someone having the impression that they were lied to. Obviously this is a great example of how to NOT run a business. Then out of the blue today (Sunday) I get a text that says "On the way" at 12:48. Well it's now 2:40 and no further info and again a no show. I can't give a 0 star rating or I would. I can't recommend them as you don't have any idea if they will show up and help you fix the issue. No I would not recommend them, and if you try them you might think twice about the quality of the repair/work. I read the previous reviews and made my decision to call based on them. Obviously my experience is no where near good.
Every time I take my car in for service, I feel like I'm treated with ... read more Every time I take my car in for service, I feel like I'm treated with respect and courtesy. Everyone very friendly, and professional. They take the time to explain any problems, but never press you to have service done. They just explain the facts and leave the decision up to the customer. No hard sell on their part.
This place is great. The staff is friendly and helpful. The waiting r... read more This place is great. The staff is friendly and helpful. The waiting room is comfortable. They even have cars to loan if you need yo leave yours in the shop. I always hated going to auto shops as I felt taken advantage of because of how little I know about cars. When I come here, they are always honest about what is a priority to be fixed and what can wait. I really appreciate that. Most people don't have hundreds or even thousands ready to throw into repairs, so having this honest feedback keeps me coming back. I was told by a tire shop I needed my front tie rods replaced, so I came here for a second opinion. Since the mechanics know Volvos, they were able to clarify that it wasn't necessary and saved me hundreds. Check this place out! -Jennifer Hansen