Aspen Auto Clinic - Jet Stream

Aspen was my go to place for all my vehicle needs.  That was until they started to high pressure me into having repairs done on my vehicle.  The thing was my vehicle didn't need the repairs.  I guess the thing that upset me the most was the fact that they changed my tires and broke all of the TPS sensors and then charged me to fix them.  I believe that Aspen was great and that they could be great again.  However, I believe that they try and take advantage of women.

I had a BMW that showed no oil leaks in my garage.  took it in for oil change and was informed it was leaking.  hmmm nothing on my floor.  but to be safe I said fix it.  it came back and started dripping transmission fluid on the floor.  took it in and paid for transmission leak fix.  brought it home it dumped fluid all over the garage floor.  told it was a crack in the pan.  a bit of going back and forth a Aspen agreed to fix it.  brought it home and it continued to drip.  I sold the car as it is too much to keep taking it back to Aspen.   My hummer had a bad power steering pump.  Aspen did great fixing it but now it squeals on cold mornings.  Aspen claim it is everything but what they did to it and keep charging me to replace parts that are not bad, but will not look at the pump they originally replaced.  did not have this problem until they replaced the pump. getting them to admit it could be bad parts or labor is almost impossible.  thought they were good but more difficult jobs cannot be handled by Aspen in my opinion.  sorry

Super service. Knowledgeable staff.

Took my car to the dealer, described the problem, and they were unable to fix it.  Took car to Aspen and described the problem in exactly the same way.  But unlike the dealer, Aspen's service manager asked a mechanic to ride with me to better understand the problem.  The same mechanic then inspected the car and made a recommendation that Aspen would stand behind.  

The recommended repair fixed my problem, and Aspen did the repair for less than the dealer would have charged

I couldn't be happier with the way Aspen treated me throughout the entire process.

Ken F.
Colorado Springs, CO