Engine repair service near Marlborough, CT

Horrible customer service. Do not trust your car with these people.

RIGHT NOW JUST WAITING FOR COURTS TO SET DATE. I WENT THROUGH ALL OTHER CHANNELS FROM DMV, BBB CONSUMER PROTECTION AND ATTY GENREAL. THEY ARE ALL AS CROOKED AS MEINIKE, EXCEPT FOR BBB, THEY AT LEAST TRIED. HAD AN EXHAUST PIPE REPLACED ON MY BUICK. THEY ATTEMPTED TO INSTAL WRONG PIPE. TO MAKE IT FIT THEY FORCED IT BREAKING THE MANIFOLDS. I WAS THERE 20 HOURS LEAVING AT MIDNIGHT! THE CAR CAUGHT FIRE ON WAY HOME TO PORTLAND BECAUSE THEY GLUED THE BROKEN MANIFOLD WITH EPOXIE REISEN. THEY KEEP CHANGING THEIR STORY EVEN MADE VIELED THREATS AGAINST ME. DMV SEEMS WORTHLESS TELLING ME AFTER I GET MY JUDGMENT THEY WILL ACT. WHY PAY TAXES IF GOVERNMENT AGENCIES SET UP TO PROTECT US FAIL TO DO SO? MEINIKE KNOWS THAT AND CONTINUES HARMING OTHERS. THE MIDDLETOWN FRANCHISE IS ONLY ONEIN CT. WITH PAGES OF COMPLAINTS AGAINST THEM IN THIS MEDIA. JUST CHECK FOR YOURSELVES. I AM NOT ALONE....

I have used Paul's auto for years on all my vehicles from oil changes to overhauls all types of work. I've brought them Ford's to VW's to Acura's etc they are very knowledgeable and make you understand what work is being performed and why. If issues pop up they let you know what they've found and what will be needed to resolve them. They instill confidence at every turn and even though servicing vehicles is an annoying necessary evil they make you feel that the job was done right by local professionals. I've referred many people to work with them even my own grandmother because I know that they will take care of her and not advantage of her because she isn't mechanically inclined. Supporting local family owned businesses is important to me and the CT economy. It should be to you as well. Paul's Auto is one of the good ones so please help make them even more successful than they already are!

Crooked business. Had an exhaust dump valve welded in. I don't know how they did the job, but they decided that welding about 3/4 of the circumference of the pipes together was "sufficient enough"--clearly laziness because the pipe was hard to reach. I wondered why my exhaust sounded so terrible. Also, they didn't even do the install as I asked--they placed the valve in the wrong spot. Overpriced. Do not go here. I have photos of proof.

You guys did a good job on my car and the charges were reasonable. You have made yourself a permanent customer! Caleb B. Simsbury, CT