Engine repair service near New Canaan, CT

AFTER SPEAKING WITH THEIR HEAD MECHANIC, WE HAD OUR ROLLS ROYCE DELIVERED TO CARRIAGE HOUSE ON APRIL 4, 2013. HE INFORMED US HE WAS AN “EXPERT” AND THAT OUR MECHANICAL ISSUE (THE ALTERNATOR WAS NOT CHARGING) WOULD NOT BE A PROBLEM. HE WANTED $1,000 UP FRONT FOR A “DIAGNOSIS”. WE GAVE HIM THE MONEY. IN MID-MAY HE SAID HE NEEDED MORE TIME AND MONEY. WHEN WE WERE HESITANT, HE TOLD US THAT THE DIAGNOSIS HAD NOW BECOME A MATTER OF “PRIDE” TO HIM AND THAT HE WOULD NOT CHARGE US ANYMORE MONEY. HE WENT SO FAR AS TO TELL US THAT HE HAD A GROUP OF HIS MECHANICS WORKING ON THEIR “OWN TIME” TO ASSIST HIM IN FINDING OUT WHAT THE PROBLEM WAS. HE HELD THE CAR UNTIL JULY 9, 2013 AND WHEN WE ARRIVED TO PICK UP THE CAR (ANOTHER FLAT BED RIDE!), WE HAD TO SIGN A RELEASE. TO THIS DAY HE STILL HAS NOT GIVEN US A DIAGNOSIS AS TO WHAT WAS WRONG WITH THE CAR. HOWEVER, WE SHOULD NOTE THAT WHEN WE WENT TO PICK UP THE CAR, IT HAD BEEN FRESHLY WASHED. WE SENT THE CAR TO PATRICK’S IN SIMSBURY, CT. AFTER TWO DAYS IN HIS SHOP, OUR CAR WAS REPAIRED AND IN FANTASTIC WORKING ORDER. IN THE FUTURE, IF WE WANT THE WORLD’S MOST EXPENSIVE CAR WASH, WE WILL SEND OUR CAR TO CARRIAGE HOUSE.

My brand new Lincoln had just been driven over a small landslide caused by heavy rains. I had two flat tires and a ruined front wheel and was 300 miles from home. AAA sent Armonk Garage to help me and I was very pleased with the service. The truck arrived on time, picked up the car, my wife and I and then found the nearest Lincoln dealer. Although the dealer was some distance away the driver took us there, unloaded the car interfaced with the service people and did not charge us. He was helpful, courteous, and sympathetic. He made a bad situation much better. Thanks.

Fantastic service and fair dealings. It's rally hard to find an honest shop that you can trust and Dan and his son have always been top notch when we've dealt with them.

LISTEN PEOPLE, STAY AWAY FROM THIS LOCATION, THE OWNER IS A LIAR AND THIEF, TELLS YOU HE WON'T TRY AND SELL YOU A BUNCH OF SERVICES AND THAT IS JUST WHAT HE'LL DO, CAN'T BELIEVE PEOPLE CAN BE SO EVIL.

I trust Autoworks with both my Audi A4 and Jeep Cherokee. Had my brakes done recently at a good price and they work great! The owner is very honest with me about the bill and needed repairs. I'll be back.

Purchased an S550 used. Had a couple of issues with the head rest ($550.00) and the seat kept breaking. Brought it in several times and finally got it fixed. Took the car in for a routine service and ended up with a $2,000 in July and then a $3,000 bill in November for brakes and tires. The rubber around the door is falling off and they told me that's common with these cars! (What!?) It's now December and my radio wasn't working so I brought it in again. They said I have two leaks and quoted me $135.00 to diagnose the problem and then charged me over $200 to diagnose it. They have had the car for 5 days now and they are telling me it is $2500.00 to fix the radio because it is on the same circuit as something else. UTTERLY RIDICULOUS! To say I am disappointed would be an understatement! The car is beautiful to look at and I love driving it! But, if the car needs a couple of thousand dollars in service every couple of months, what good is it?! My opinion: Buy a Lexus!