Engine repair service near Plainville, CT

This is actually for Al Berger in Sales. We purchased a Mazda 5 from him and this guy should be a stand up comic. I have never had so much fun and clicked with a Car Salesman before. Before we knew it we were off in our new Mazda. Even if you dont buy there, just go for Al's humor alone.

My family has been going to Rick for about twenty years. He's the best. Rick is a great mechanic who only does the work you need at a fair price. Plus, he gets the work done in a timely manner.

Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.

i purchased a replacement windshield for my 69 Mustang and requested removal of the black glass in order that I have a new headliner replaced. I paid approximately $325 for the order. The following day, Payless reported to the interior shop (2 blocks away as agreed) and removed the back glass and windshield. Approximately 3 days later, the headliner was replaced and I requested that they reinstall the back window and install the new windshield. I received conflicting dates as to when the job would be done, all the while the car was kept at the interior shop and utilizing a bay. On 8/4, I went back to the Payless and spoke to the manager who said that he was backed up and couldn't complete job until Thursday or Friday. On Saturday, the job still wasn't done and I had to have the car towed away from the interior shop at my expense. I insisted that Payless return my monies in full however they demanded to be paid for removing the back glass. I asked for the return of my original windshield however was told that it was thrown away. I would not recommend this business to anyone and plan legal action against them. I planned to have the car complete to deliver to my dad during a vacation later that month, they completely ruined the plan. Terrible business and attitude from the management.

Some of the nicest people I've known in the field. Very reasonable on their prices with great quality work. If it's not broken they won't fix it. I will continue to bring my vehicles into them for work. Jim Nelson Windsor Locks, CT

Crooked business. Had an exhaust dump valve welded in. I don't know how they did the job, but they decided that welding about 3/4 of the circumference of the pipes together was "sufficient enough"--clearly laziness because the pipe was hard to reach. I wondered why my exhaust sounded so terrible. Also, they didn't even do the install as I asked--they placed the valve in the wrong spot. Overpriced. Do not go here. I have photos of proof.

I am very happy with Small Town Auto. Michelle in the front is always polite, patient, kind and always has a smile on her face . Every time I call her she is very patient with me. I call her all the time. I never have to wait for an appointment. I can call the day before too have an oil change or what ever I need Michelle gets me in right away. They are always accommodating to my needs. They always have my vehicle done in a timely manner. Mike(the owner) always comes out to say hi and asks me how things are going. I think that is important. The technicians are also pleasant. I would recommend Small Town Auto to anyone. The prices are good as well. I give them 4 stars.