Service stations service near Bear, DE

I made an appointment for a groupon I had purchased. It included an oil change, tire rotation, brake and wheel alignment check, plus a hand car wash. I was informed my alignment was off, so I purchased the wheel alignment. My tire rotation couldn t be completed because I didn t have my wheel lock key, my fault. It took them TWO hours to complete an oil change and wheel alignment for a scheduled appointment! Entirely too long! They didn t even hand wash my car. Who knows what else they didn t complete. They didn t leave any desire for me to return. It was a #$%$ poor job accompanied with an underwhelming sales associate. Unacceptable. Non-existent customer service. Will never return. DO NOT trust them, Do Not go there!

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.